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Thai Airways: Expert advice and recommendations

Expert travel writer Robert Schrader shares all you need to know before booking a flight with Thai Airways.
Robert Schrader
25 October 2024

Thai Airways (TG) is the flag carrier of Thailand, as well as the kingdom’s largest domestic and international airline. From its hub at Bangkok Suvarnabhumi Airport (BKK), TG serves destinations from Europe to Australia, as well as across Thailand and throughout the rest of Asia. I flew Thai Airways often when I lived in Bangkok, and am excited to share insights gained over nearly two decades of travel in this area of the world.

Cabin class, seats & legroom

Thai Airways operates most international flights in a two-class configuration, featuring business class and economy class, while select domestic routes also feature business class. Beyond this, a limited number of international aircraft have first-class cabins.

Royal Silk Class

With the exception of regional routes within Southeast Asia, all Thai Airways international flights feature business class, which is branded as Royal Silk Class. The product the airline offers is anything but consistent, however.

While A350 aircraft and refurbished 777-300ERs feature 'staggered' seats in a 1-2-1 configuration, Thai’s 787-9 fleet features 1-2-1 seats in a 'reverse-herringbone' arrangement. If you’re flying on the 787-8, an Airbus A330 or older 777-300ER planes, meanwhile, you’ll be seated in an angled-flat bed configured as 2-2-2.

Adding to the complication is the fact that Thai Airways is famous for last-minute aircraft swaps, which usually switch out a newer aircraft for an older one. This has become so common that among the #avgeek crowd, 'getting TG’d' has actually become a meme!

The good news is that regardless of the seating situation, Thai’s Royal Silk Class catering is wonderful, featuring two full meals on longer flights to Europe and Australia, and one on services to Japan, Taiwan, China, Korea and more distant airports in Southeast Asia.

You’ll typically get a choice between a Thai option like gaeng kiaw wan gai (green curry with chicken) or larb (spicy pork or chicken salad), and a Western option like steak or chicken. Trust me when I say that you should always choose the Thai option!

Service onboard Thai is also exquisite, especially in Royal Silk. Many Thai cabin crew have more than a decade of experience, and manage to be both professional and efficient, as well as kind and personable. I also love their traditional Thai uniforms, which comprise beautiful silk dresses for women and bold, colourful suit jackets for men.

Domestic/regional business class

If you’re flying on one of Thai’s A320 aircraft, which fly most domestic routes and short regional services to Laos, Cambodia, Vietnam and Myanmar, 'business class' is akin to what you find in Europe.

Namely, economy class with the middle seat blocked off. In my opinion, this is not worth the extra expense, unless it’s a connecting flight purchased in conjunction with a long-haul flight and is 'included' anyway.

Premium economy

Although Thai Airways does not currently offer premium economy, the carrier announced in late 2024 that it would begin offering premium economy on select long-haul routes, starting in 2025. Keep an eye on Thai’s website to see if any flights you plan to take will offer this cabin class.

Extra legroom

Thai doesn’t monetise extra legroom seats as if they’re a separate cabin, as some other airlines do. However, you can pay extra to select bulkhead or exit row seats in advance, or slightly less to select normal legroom seats located towards the front of the cabin. I typically select the latter, as the most important thing for me is getting off the plane quickly.

Economy

Thai’s economy class tends to be more pleasant than economy class on other carriers, for a few reasons. One of them is aesthetic. I love the bright orange, pink, and purple colours seen throughout the cabin. Although these have deeper meanings as they relate to Thai culture, I find they also create a soothing and inviting atmosphere for passengers.

In-flight meals also tend to be better than average on Thai, even in economy. This is because Thai flavours, especially the spicy notes in curries and soups, tend to remain potent even at high-altitude.

Royal First Class

Once a fixture on the majority of Thai’s long-haul aircraft, Royal First Class is now only available onboard select variants of the 777-300ER sub-fleet. Featuring private suites in a 1-2-1 configuration and opulent add-ons like caviar and exclusive-vintage champagne, Royal First is a delight if you have the funds for it and are lucky enough to be on a flight that offers it.

Pre-flight experience

Here’s everything you need to know about the airport experience when flying with Thai Airways.

Baggage policy and fees

Thai Airways offers a generous baggage policy compared to airlines in Western countries. All passengers are entitled to at least 20 kg (45 lbs) of checked bags, without a specific restriction on the number of bags. Passengers travelling in premium classes or with elite status on Thai or its Star Alliance partners can check even more bags.

As someone who doesn’t check bags very often, my favourite part of Thai’s baggage policy relates to cabin bags. I don’t think I’ve been stopped even once for someone to weigh or inspect the size or weight of my hand luggage, in spite of having flown Thai no less than 100 times over the years.

Check-in

Thai Airways offers airport check-in for all international and domestic passengers in Bangkok, with both staffed desks and kiosks. At outstations, I’ve found that kiosks are usually the name of the game, although I personally almost always check in online.

One exception to this is if I’m flying business or first class and departing from Bangkok. In this case, I’ll go to Thai’s exclusive Royal Orchid check-in area, where there’s a premium, personalised experience that starts any trip off on a luxurious note. This is also just steps from the premium security and immigration queue, which exits directly into the Royal Orchid Lounge.

Lounges

Thai operates several Royal Orchid Lounges at Suvarnabhumi Airport, as well as a single Royal First Lounge. In my opinion, these lounges are somewhat outdated and cannot compete with other Star Alliance lounges at BKK, namely the ones operated by Turkish Airlines (TK) and EVA Airways (BR). TG also has a domestic lounge within domestic concourse A, and at select outstations including Chiang Mai (CNX) and Phuket (HKT).

Onboard experience

Here’s what you can expect onboard a Thai Airways flight.

Wi-Fi & entertainment

Thai Airways officially offers Wi-Fi onboard its A350 aircraft, as well as on the 787-9 and select 777-300ER planes. In practice, however, I find Wi-Fi often doesn’t work, or only works part of the time. I therefore don’t recommend purchasing access.

Seatback entertainment, on the other hand, tends to be a bit better, with Thai offering a better selection of both movies and TV shows than most other Asian airlines.

Do note, however, that while entertainment screens in Royal First and Royal Silk are uniformly huge and high-definition, they’re more variable back in economy. Unless you’re on an A350 or a refurbished 777-300ER, expect a small screen with mediocre definition and questionable responsiveness to touch.

Amenities

TG’s Royal Silk and Royal First class amenity kits, like the cabins and crew uniforms, feature an unmistakably Thai design. On a recent flight, I received one that was a collaboration with Jim Thompson, the most prestigious Thai silk brand, and featured designs that evoke the Thai epic Ramakien.

Loyalty programmes, miles & credit cards

Thai’s loyalty programme is known as Royal Orchid Plus. I have never personally found it to be very useful, even when I lived in Thailand.

Royal Orchid Plus

On the plus side, Royal Orchid Plus (often abbreviated as ROP) still awards points based on miles flown, rather than money spent. You’ll earn a percentage bonus if you’re an elite member of ROP or one of Thai’s Star Alliance partners, or are flying in first or business class on Thai or a partner airline. Cheaper economy fares may earn less than 100% of miles flown.

Redemptions are the reason I prefer to credit to another Star Alliance programme, such as Aeroplan or United MileagePlus, rather than ROP. Whether for flights on Thai or other Star Alliance carriers, redemption rates tend to be higher. Moreover, the award booking interface is clunky.

Credit cards

Like many Asian carriers, Thai Airways offers ROP credit cards only via local banking partners. This means that only citizens and residents of Thailand can hold these cards.

For UK-based travellers, it's probably not worth the effort of transferring points to ROP for travel on Thai Airways. As describes above, unattractive redemption rates and a poorly-designed website make this a questionable choice.

A better option is to transfer other points currencies to the more competitive programmes of one of Thai’s Star Alliance partners.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up to date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

March

High season

December

Cheapest flight

£166
Best time to beat the crowds (3% less expensive on average)
Most popular time to fly (13% more expensive on average)
Flight from Manila to Bangkok Suvarnabhumi Airport

FAQs about flying with Thai Airways

  • What is Thai Airways' carry-on size allowance?

    On board Thai Airways flights, cabin baggage should not exceed 22x17x9in. If your hand luggage is bigger, the Thai Airways assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Thai Airways fly to?

    Thai Airways offers direct flights to 64 cities in 30 different countries. Singapore, Perth, and Bangkok are the most popular cities covered by Thai Airways.

  • What is Thai Airways’ primary hub?

    Thai Airways concentrates most of its flight operations in Bangkok.

  • How does KAYAK find such low prices on Thai Airways flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Thai Airways.

  • When are Thai Airways plane tickets cheapest?

    Flight prices with Thai Airways will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Thai Airways is March, while the most expensive is December.

  • What’s the cheapest route that Thai Airways flies?

    In the last 72 hours, the cheapest route flown by Thai Airways found on KAYAK was from Bangkok to Khon Kaen, with a price of £56 for a round-trip.

  • What are the most popular airports for Thai Airways flights to depart from?

  • Is Thai Airways part of an airline alliance?

    Yes, Thai Airways is part of the Star Alliance airline alliance.

  • How many destinations does Thai Airways fly to?

    In total, Thai Airways flies to 65 destinations.

See more FAQs

Top tips for flying with Thai Airways

  • If you’re looking for the cheapest Thai Airways tickets, then try to fly from Manila, where flights have been cheapest lately. The cheapest route from here available recently is to Bangkok Suvarnabhumi Airport, and costs £166.
  • The cheapest month for flights with Thai Airways is March, while the most expensive is generally December.

Thai Airways customer reviews

7.7
GoodBased on 325 verified guest reviews
8.3Crew
7.8Boarding
6.8Entertainment
7.5Comfort
7.3Food

Traveller rating:
Sort by:
V
6.0 Okay
BKK-DPS
They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.
W
8.0 Very Good
BKK-SIN
Older plane. Does not provide earphones
V
10.0 Wonderful
SIN-BKK
Everything was great no improvement needed
T
10.0 Wonderful
TPE-SEA
I give EVA 5 stars in every category. I enjoy this airline and it's great team of employees. I always highly recommend EVA to friends and family and everyone.
T
10.0 Wonderful
BKK-TPE
The flight was delayed going out of the gate at BKK that made it a difficult challenge to get through immigration transfer at tapei and make it to my departure on time. This appears to be a recurring issue. The flight crew and cabin crew were excellent. The food was very nice.
V
8.0 Very Good
BKK-CEI
The boarding efficiency was good. A couple of the flight attendants did not seem in the best of moods. Overall it was a good experience.
D
10.0 Wonderful
BLR-BKK
Superbe business class
A
4.0 Mediocre
BKK-BOM
The setting configuration of the aircraft stinks. Nobody should pay business class fares and be so uncomfortable. The design of facing fellow passengers is a brilliant nincompoop.
K
10.0 Wonderful
HND-BKK
good
V
8.0 Very Good
BKK-SIN
Entertainment is limited with a relatively old catalogue. Wi-Fi never works and the cabin and lavatory had evidence of a lot of scuff marks and temporary repairs. Nothing unsafe, but a bit tatty in places.

Thai Airways flight status

Sat 4/26

Thai Airways route map – Which destinations does Thai Airways fly to?

Find out which destinations you can fly to direct with Thai Airways by entering your departure airport. If you want to know whether Thai Airways flies a certain route, enter both the departure and destination airport before hitting search.
Sat 4/26

All Thai Airways flight routes

Flight no.Departure airportArrival AirportDurationMonTueWedThuFriSatSun
102Bangkok (BKK)Chiang Mai (CNX)1h 20m
560Bangkok (BKK)Hanoi (HAN)1h 50m
267Bangkok (BKK)Hat Yai (HDY)1h 30m
556Bangkok (BKK)Ho Chi Minh City (SGN)1h 30m
226Phuket City (HKT)Bangkok (BKK)1h 35m
344Ahmedabad (AMD)Bangkok (BKK)4h 25m
961Stockholm (ARN)Bangkok (BKK)11h 0m
343Bangkok (BKK)Ahmedabad (AMD)4h 40m
317Bangkok (BKK)Mumbai (BOM)4h 30m
934Bangkok (BKK)Brussels (BRU)12h 10m
668Bangkok (BKK)Guangzhou (CAN)2h 50m
930Bangkok (BKK)Paris (CDG)12h 5m
307Bangkok (BKK)Colombo (CMB)3h 45m
339Bangkok (BKK)Dhaka (DAC)2h 35m
323Bangkok (BKK)New Delhi (DEL)4h 30m
439Bangkok (BKK)Denpasar (DPS)4h 20m
922Bangkok (BKK)Frankfurt am Main (FRA)11h 35m
628Bangkok (BKK)Hong Kong (HKG)2h 45m
225Bangkok (BKK)Phuket City (HKT)1h 30m
660Bangkok (BKK)Tokyo (HND)6h 10m
900Bangkok (BKK)Istanbul (IST)10h 0m
630Bangkok (BKK)Kaohsiung City (KHH)3h 30m
672Bangkok (BKK)Osaka (KIX)5h 31m
46Bangkok (BKK)Khon Kaen (KKC)1h 5m
916Bangkok (BKK)London (LHR)12h 45m
924Bangkok (BKK)Munich (MUC)11h 15m
644Bangkok (BKK)Nagoya (NGO)5h 55m
676Bangkok (BKK)Tokyo (NRT)6h 20m
954Bangkok (BKK)Oslo (OSL)12h 20m
614Bangkok (BKK)Beijing (PEK)4h 45m
425Bangkok (BKK)Penang (PEN)1h 50m
584Bangkok (BKK)Phnom Penh (PNH)1h 20m
664Bangkok (BKK)Shanghai (PVG)4h 15m
303Bangkok (BKK)Yangon (RGN)1h 30m
636Bangkok (BKK)Taipei City (TPE)3h 40m
2Bangkok (BKK)Udon Thani (UTH)1h 10m
574Bangkok (BKK)Vientiane (VTE)1h 20m
970Bangkok (BKK)Zurich (ZRH)11h 45m
318Mumbai (BOM)Bangkok (BKK)4h 30m
935Brussels (BRU)Bangkok (BKK)11h 5m
669Guangzhou (CAN)Bangkok (BKK)3h 0m
931Paris (CDG)Bangkok (BKK)11h 15m
308Colombo (CMB)Bangkok (BKK)3h 45m
113Chiang Mai (CNX)Bangkok (BKK)1h 25m
951Copenhagen (CPH)Bangkok (BKK)10h 35m
340Dhaka (DAC)Bangkok (BKK)2h 30m
324New Delhi (DEL)Bangkok (BKK)4h 25m
923Frankfurt am Main (FRA)Bangkok (BKK)10h 50m
264Hat Yai (HDY)Bangkok (BKK)1h 35m
629Hong Kong (HKG)Bangkok (BKK)2h 40m
661Tokyo (HND)Bangkok (BKK)6h 30m
901Istanbul (IST)Bangkok (BKK)9h 10m
631Kaohsiung City (KHH)Bangkok (BKK)3h 40m
673Osaka (KIX)Bangkok (BKK)5h 50m
47Khon Kaen (KKC)Bangkok (BKK)1h 10m
917London (LHR)Bangkok (BKK)11h 35m
925Munich (MUC)Bangkok (BKK)10h 40m
645Nagoya (NGO)Bangkok (BKK)6h 0m
677Tokyo (NRT)Bangkok (BKK)6h 30m
955Oslo (OSL)Bangkok (BKK)11h 30m
615Beijing (PEK)Bangkok (BKK)5h 10m
426Penang (PEN)Bangkok (BKK)1h 50m
587Phnom Penh (PNH)Bangkok (BKK)1h 20m
665Shanghai (PVG)Bangkok (BKK)4h 35m
302Yangon (RGN)Bangkok (BKK)1h 30m
637Taipei City (TPE)Bangkok (BKK)3h 45m
3Udon Thani (UTH)Bangkok (BKK)1h 10m
940Bangkok (BKK)Milan (MXP)11h 55m
941Milan (MXP)Bangkok (BKK)10h 50m
971Zurich (ZRH)Bangkok (BKK)11h 0m
571Vientiane (VTE)Bangkok (BKK)1h 25m
461Bangkok (BKK)Melbourne (MEL)8h 50m
475Bangkok (BKK)Sydney (SYD)9h 0m
462Melbourne (MEL)Bangkok (BKK)9h 30m
476Sydney (SYD)Bangkok (BKK)9h 20m
618Bangkok (BKK)Chengdu (TFU)3h 10m
619Chengdu (TFU)Bangkok (BKK)3h 5m
482Perth (PER)Bangkok (BKK)7h 5m
960Bangkok (BKK)Stockholm (ARN)12h 20m
950Bangkok (BKK)Copenhagen (CPH)11h 50m
434Jakarta (CGK)Bangkok (BKK)3h 30m
314Kolkata (CCU)Bangkok (BKK)2h 40m
313Bangkok (BKK)Kolkata (CCU)2h 30m
136Bangkok (BKK)Chiang Rai (CEI)1h 35m
241Bangkok (BKK)Krabi (KBV)1h 20m
28Bangkok (BKK)Ubon Ratchathani (UBP)1h 10m
137Chiang Rai (CEI)Bangkok (BKK)1h 30m
29Ubon Ratchathani (UBP)Bangkok (BKK)1h 15m
656Bangkok (BKK)Incheon (ICN)5h 25m
659Incheon (ICN)Bangkok (BKK)5h 50m
671Sapporo (CTS)Bangkok (BKK)7h 0m
326Bengaluru (BLR)Bangkok (BKK)3h 55m
670Bangkok (BKK)Sapporo (CTS)6h 45m
325Bangkok (BKK)Bengaluru (BLR)3h 35m
409Bangkok (BKK)Singapore (SIN)2h 15m
440Denpasar (DPS)Bangkok (BKK)4h 10m
561Hanoi (HAN)Bangkok (BKK)1h 50m
242Krabi (KBV)Bangkok (BKK)1h 25m
557Ho Chi Minh City (SGN)Bangkok (BKK)1h 25m
410Singapore (SIN)Bangkok (BKK)2h 20m
309Bangkok (BKK)Kathmandu (KTM)3h 25m
320Kathmandu (KTM)Bangkok (BKK)3h 30m
433Bangkok (BKK)Jakarta (CGK)3h 35m
648Bangkok (BKK)Fukuoka (FUK)5h 10m
612Bangkok (BKK)Kunming (KMG)2h 15m
649Fukuoka (FUK)Bangkok (BKK)5h 20m
330Hyderabad (HYD)Bangkok (BKK)3h 35m
613Kunming (KMG)Bangkok (BKK)2h 10m
329Bangkok (BKK)Hyderabad (HYD)3h 30m
624Bangkok (BKK)Manila (MNL)3h 20m
625Manila (MNL)Bangkok (BKK)3h 30m
341Bangkok (BKK)Karachi (KHI)5h 0m
342Karachi (KHI)Bangkok (BKK)4h 50m
349Bangkok (BKK)Islamabad (ISB)5h 10m
350Islamabad (ISB)Bangkok (BKK)5h 5m
338Chennai (MAA)Bangkok (BKK)3h 30m
345Bangkok (BKK)Lahore (LHE)4h 40m
346Lahore (LHE)Bangkok (BKK)4h 30m
337Bangkok (BKK)Chennai (MAA)3h 21m
348Kochi (COK)Bangkok (BKK)4h 10m
347Bangkok (BKK)Kochi (COK)3h 55m
415Bangkok (BKK)Kuala Lumpur (KUL)2h 10m
416Kuala Lumpur (KUL)Bangkok (BKK)2h 10m
More flight routes

Thai Airways contact information

Overview of Thai Airways

Those that decide to fly with Thai Airways have three travel classes to choose from: Economy, Royal Silk, and Royal First. With an Economy ticket, you will have access to the plane’s entertainment system, earplugs, eye masks, and a hot meal, while Royal Silk will give you a seat that converts into a bed as well as free alcoholic beverages. If you decide to fly Royal First, you will be given a private pod, free access to Wi-Fi, and a complimentary toiletry kit.

Although this airline is based in Thailand, it operates flights throughout the world, primarily to destinations like Europe, Asia, and Oceania. For those that would like to take a trip to Europe, you can go to countries such as Belgium, Denmark, Germany, and the United Kingdom. If you are opting to go to Asia instead, places like Malaysia, the Philippines, and Japan are particularly popular.

Thai Airways has two subsidiaries, which are THAI Smile and Nok Air. The company also maintains codeshare agreements with many other airlines, including EgyptAir, Turkish Airlines, and Air New Zealand. Additionally, it is a member of the Star Alliance, which is known for being the largest airline group in the world.

Out of the almost 80 aircraft that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Boeing 777-300ER is the most commonly used plane, as it can fit over 345 people and can be employed for both medium-range and long-haul flights. For particularly long voyages, the Airbus A380-800 is used instead, as it fits over 500 passengers.

Everything you need to know about Thai Airways flights

Thai Airways information

IATA codeTG
Routes128
Top routeBangkok Suvarnabhumi Airport to Singapore
Airports served65
Top airportBangkok Suvarnabhumi
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.