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JetBlue: Expert advice and recommendations

Expert travel writer Harriet Baskas shares all you need to know before booking a flight with JetBlue.
Harriet Baskas
3 September 2024

Founded in 2000 as a low-cost carrier, but with amenities such as leather seats and unlimited snacks, JetBlue now offers even more free amenities and operates over 1000 daily flights to more than 100 cities in the U.K., Europe, the U.S., Latin America, and the Caribbean. JetBlue has no airport lounges nor the network reach of mainline carriers, yet it often gets my business because even in the economy cabin, it provides amenities that add true value.

JetBlue’s focus cities are in the U.S., namely New York, Boston, Fort Lauderdale-Hollywood, Los Angeles, Orlando and San Juan, Puerto Rico. After years of flying predominantly in North America, JetBlue is winning new fans with transatlantic service to London, Paris, Amsterdam, Dublin and Edinburgh.

JetBlue fares and classes

JetBlue’s five fare classes are Blue Basic, Blue, Blue Plus, Blue Extra and Mint. There’s also an upgrade option called Even More Space. It can be a bit confusing, but your choice will ultimately boil down to seat selection (and location), checked bag allowance and perks.

JetBlue Blue Basic fare

JetBlue’s Blue Basic fare can be a great deal if you are comfortable with the restrictions. You will be seated in the main cabin, but will pay extra for choosing a seat, checking a bag and making changes or cancellations. You’ll board in the last group and earn 1 (instead of 3) True Blue loyalty points per dollar (or approx. every 75 pence spent).

After 6 September, 2024, the most irritating restriction of the Blue Basic fare is lifted: passengers with this fare may now board with a cabin bag in addition to one personal item that fits under the seat. This puts JetBlue’s Blue Basic fare well in line with other carriers’ basic economy fares and, with the other bonus amenities available to all passengers, makes this a good deal.

JetBlue’s Blue and Blue Plus

Seat selection in the economy cabin is included with Jet Blue’s Blue and Blue Plus fare. Blue fares include one checked bag on transatlantic flights only. Blue Plus fares include a checked bag on any flight. For both fares, JetBlue waives change and cancellation fees but charges for same-day switches. You’ll receive 3 True Blue loyalty points per dollar.

JetBlue’s Blue Extra fares

JetBlue’s Blue Extra fare includes 1 checked bag on transatlantic flights only. Change and cancellation fees are waived, as are fees for standing by or switching to a same-day flight. This fare also includes early boarding, priority check-in and security lanes, and 3 base TrueBlue loyalty points per dollar.

Even More Space on JetBlue

JetBlue offers an ‘Even More Space’ upgrade option on all economy fares that includes a seat towards the front of cabin or by the exit rows, with up to 18 cm of extra legroom. With this add-on you’ll also get early boarding and priority security access.

Jet Blue’s Mint cabin and fares

If, like me, you yearn for perks but find fares in most first-class cabins too dear, look closely at JetBlue’s premium cabin, called Mint. This cabin is JetBlue’s equivalent of business/first cabins and is available on select transcontinental flights, all transatlantic flights and on some flights between North America and the Caribbean and Latin American.

Mint fares include access to priority security and boarding lanes, 2 free checked bags and lie-flat seats that stretch out to 6’8” with foam cushions and comfy blankets and pillows from Tuft and Needle. On other airlines, I pre-order special meals to insure a healthy, non-meat option, but Mint passengers build meals from a selection of always- interesting options. The ‘touch-down’ parting treats are a nice touch as well.

Depending on the route and aircraft (look for Airbus A321neo with Mint and A321 Long Range planes when booking), the Mint cabin will feature snazzy Mint Suites with direct aisle access, sliding privacy doors and upgraded amenities.

2 Mint Studios at the front of the suite-endowed cabins have even more space and amenities, including a 22” TV and a bonus seat and table so you can spread out and/or have guests come by and hang out. Even the amenity kit is upgraded for Mint Studio passengers. Mine included a deck of cards and a tube of stain remover.

In-flight experience on JetBlue

JetBlue was the first airline to offer free gate-to-gate Wi-Fi to all passengers. Seatback screens include an entertainment package with live television channels, a service I really appreciate when there is breaking news happening or a special sports event underway. And in addition to complimentary drinks and nut-free snacks, some aircraft have a complimentary inflight snack bar (The Pantry) so you can have a bonus nibble whenever you wish.

On updated JetBlue aircraft with touchscreens, once you log in to the ‘Blueprint’ entertainment programme you can set up a ‘Watch Party’ with up to five other passengers, get personalised viewing recommendations based on your previous watch history and pick up where you left off in a film on your next Blueprint-equipped flight. Better yet, the screen will greet you with e-confetti on your birthday and you’ll be offered a free alcoholic drink.

Flying with pets on JetBlue

For a fee, small (under 9 kg) dogs and cats in approved carriers may fly in the main cabin, but not in Mint. Pet carriers count as personal carry-on items and pets may only leave their carriers if they fit on your lap without touching (or licking) seats, tray tables or ‘nearby travellers’. I once woke to a seatmate’s pup chewing my shoes and a flight attendant had to invoke those rules.

JetBlue planes and liveries

JetBlue is charmingly creative with the names and paint jobs (liveries) it applies to its aircraft. So, when you’re at the airport waiting for your flight, be sure to look out the window at your plane and at the JetBlue planes lined up at nearby gates. And feel free to giggle.

Many of JetBlue’s plane names are riffs or puns on ‘blue’, as in Bippity Boppity Blue, Bid You A-Blue, Blue Velvet and Blue Suede Shoes. Twists on Mint include Freshly Minted, Make a State-Mint and my favourite, Minterial Girl. Liveries to look out for pay homage to sports teams, including the Boston Red Sox, the Boston Bruin and the Boston Celtics, the New York City Fire Department, Veterans and others.

JetBlue’s Terminal 5 (T5) at John F. Kennedy International Airport

JetBlue is headquartered in New York and if you fly to or from JFK airport you’ll arrive and depart from JetBlue’s Terminal 5, or T5. In addition to a nice array of shops, bars and restaurants, T5 has plenty of charging stations, a play area for kids, and a BeRelax spa (Gate 5) offering massages, manicures, pedicures and other beauty care services.

JetBlue’s T5 has a rarity for airports: an outdoor rooftop, located across from Gate 28. The rooftop doubles as a pet relief area, the Wooftop, and has power charging stations, comfortable places to sit and great views of the airport. It opens early and closes late in the evening.

Best access to the TWA Hotel

From JetBlue’s Terminal 5 at JFK, it’s easy to get to the 512-room TWA Hotel, the only hotel on JFK property. A lift from the T5 bag claim takes you to a red carpeted ‘flight tube’ that leads to the lobby of the destination hotel in the former Eero Saarinen-designed landmark TWA Flight Center.

The TWA Hotel is a great place to visit before or after a flight and during long flight delays. Overnight and day rates are available and day passes are offered for the 930-square-metre fitness centre. In the lobby, you’ll find a sunken bar, restaurants, a food hall, phone booths that make free calls, quirky installations and museum exhibits. On the rooftop there’s a bar and an infinity pool. And out back, a bar inside a 1958 Lockheed Constellation ‘Connie’ aeroplane.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up to date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

January

High season

December

Cheapest flight

£72
Best time to beat the crowds (22% less expensive on average)
Most popular time to fly (11% more expensive on average)
Flight from Boston to New York John F Kennedy Airport

FAQs about flying with JetBlue

  • What is JetBlue's carry-on size allowance?

    On board JetBlue flights, cabin baggage should not exceed 21x13x8in. If your hand luggage is bigger, the JetBlue assistance team will most likely ask you to pay extra for checked luggage.

  • Where does JetBlue fly to?

    JetBlue offers direct flights to 105 cities in 33 different countries. New York, Los Angeles, and Boston are the most popular cities covered by JetBlue.

  • What is JetBlue’s primary hub?

    JetBlue concentrates most of its flight operations in New York.

  • How does KAYAK find such low prices on JetBlue flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including JetBlue.

  • When are JetBlue plane tickets cheapest?

    Flight prices with JetBlue will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with JetBlue is January, while the most expensive is December.

  • What’s the cheapest route that JetBlue flies?

    In the last 72 hours, the cheapest route flown by JetBlue found on KAYAK was from Christiansted to San Juan, with a price of £57 for a round-trip.

  • What are the most popular airports for JetBlue flights to depart from?

  • Is JetBlue part of an airline alliance?

    No, JetBlue is not part of an airline alliance.

  • How many destinations does JetBlue fly to?

    In total, JetBlue flies to 107 destinations.

See more FAQs

Top tips for flying with JetBlue

  • If you’re looking for the cheapest JetBlue tickets, then try to fly from Boston, where flights have been cheapest lately. The cheapest route from here available recently is to New York John F Kennedy Intl Airport, and costs £72.
  • The cheapest month for flights with JetBlue is January, while the most expensive is generally December.

JetBlue customer reviews

7.4
GoodBased on 3,394 verified guest reviews
7.4Entertainment
7.7Comfort
6.9Food
7.7Boarding
8.2Crew

Pros +
Cons -

Show reviews that mention
Traveller rating:
Sort by:
R
8.0 Very Good
SJU-BOS
Cons:The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold.
G
8.6 Very Good
BOS-MCO
Cons:Two hours and a half late and no updates whatsoever
V
6.0 Okay
DCA-BOS
Okay
K
8.5 Very Good
BOS-PHL
Cons:It was a little bumpy. Probably nothing to be done about that.
V
8.0 Very Good
JFK-MIA
I hate their constant delays! It’s as if I cannot confidently make plans for timing when I'm traveling with them. I slept through it, so all I can say is it was good.
P
6.0 Okay
FLL-MBJ
JetBlue has too many delayed flights. I cant recall in the past two years flying with JetBlue without some form a delays. I expect better B6.
T
8.0 Very Good
AUA-EWR
There was only internet service for the last hour. Other than that is was a great flight. Good Crew and landed a head of time.
I
10.0 Wonderful
BQN-JFK
The delay sometime,
V
6.0 Okay
FLL-DCA
Helpful flight attendant
K
10.0 Wonderful
TPA-BOS
The crew was amazing

JetBlue flight status

Fri 11/22

JetBlue route map – Which destinations does JetBlue fly to?

Find out which destinations you can fly to direct with JetBlue by entering your departure airport. If you want to know whether JetBlue flies a certain route, enter both the departure and destination airport before hitting search.
Fri 11/22

All JetBlue flight routes

Flight no.Departure airportArrival AirportDurationMonTueWedThuFriSatSun
1620Boston (BOS)London (LHR)6h 40m
2795Fort Lauderdale (FLL)Cancún (CUN)1h 58m
41Fort Lauderdale (FLL)Medellín (MDE)3h 28m
1770Guayaquil (GYE)New York (JFK)6h 26m
1769New York (JFK)Guayaquil (GYE)6h 44m
1107New York (JFK)London (LHR)7h 5m
1379Washington, D.C. (DCA)Fort Lauderdale (FLL)2h 41m
1621London (LHR)Boston (BOS)8h 0m
436Santiago de los Caballeros (STI)New York (JFK)3h 48m
1067White Plains (HPN)West Palm Beach (PBI)2h 53m
255New York (JFK)Providenciales (PLS)3h 30m
2879New York (JFK)Tulum (TQO)4h 24m
1408Paris (CDG)New York (JFK)8h 55m
2220London (LHR)New York (JFK)8h 32m
40Medellín (MDE)Fort Lauderdale (FLL)3h 37m
1852Cancún (CUN)New York (JFK)3h 53m
33Boston (BOS)Paris (CDG)6h 57m
273Boston (BOS)Oranjestad (AUA)4h 47m
1880Fort Lauderdale (FLL)Washington, D.C. (DCA)2h 31m
206Boston (BOS)Presque Isle (PQI)1h 23m
1595Boston (BOS)Punta Cana (PUJ)4h 3m
2623Boston (BOS)Santiago de los Caballeros (STI)3h 57m
1796Cancún (CUN)Fort Lauderdale (FLL)1h 49m
1466Cancún (CUN)Tampa (TPA)1h 40m
1015Newark (EWR)Punta Cana (PUJ)3h 57m
1593Fort Lauderdale (FLL)Nassau (NAS)1h 4m
251White Plains (HPN)Fort Myers (RSW)3h 8m
1694Orlando (MCO)White Plains (HPN)2h 46m
621Orlando (MCO)Montego Bay (MBJ)2h 13m
2194Nassau (NAS)Fort Lauderdale (FLL)1h 10m
174Punta Cana (PUJ)Fort Lauderdale (FLL)2h 38m
1830Santo Domingo (SDQ)Boston (BOS)4h 1m
1406Santo Domingo (SDQ)Orlando (MCO)2h 51m
1641New York (JFK)Belize City (BZE)4h 47m
856Providenciales (PLS)New York (JFK)3h 46m
771Boston (BOS)Cancún (CUN)4h 48m
133Boston (BOS)San Francisco (SFO)6h 51m
772Cancún (CUN)Boston (BOS)3h 58m
149New York (JFK)St. George's (GND)4h 46m
974Oranjestad (AUA)Boston (BOS)4h 57m
2289Amsterdam (AMS)New York (JFK)8h 49m
137New York (JFK)Santiago de los Caballeros (STI)3h 58m
959Hartford (BDL)Fort Lauderdale (FLL)3h 20m
472Fort Lauderdale (FLL)New York (LGA)2h 50m
2027Fort Lauderdale (FLL)Montego Bay (MBJ)1h 48m
2601White Plains (HPN)San Juan (SJU)3h 43m
1360Kingston (KIN)New York (JFK)3h 50m
1497Providence (PVD)Fort Lauderdale (FLL)3h 22m
310Santo Domingo (SDQ)New York (JFK)3h 59m
1924Santiago de los Caballeros (STI)Boston (BOS)3h 56m
1851New York (JFK)Cancún (CUN)4h 21m
2898Cancún (CUN)San Juan (SJU)3h 13m
2899San Juan (SJU)Cancún (CUN)3h 30m
706Fort Lauderdale (FLL)Newark (EWR)3h 0m
1173Fort Lauderdale (FLL)Punta Cana (PUJ)2h 21m
1146Fort Lauderdale (FLL)Richmond (RIC)2h 16m
2549Fort Lauderdale (FLL)Santo Domingo (SDQ)2h 19m
613White Plains (HPN)Fort Lauderdale (FLL)3h 7m
1359New York (JFK)Kingston (KIN)4h 4m
409New York (JFK)Santo Domingo (SDQ)3h 57m
1524Los Angeles (LAX)New York (JFK)5h 31m
371New York (LGA)Fort Lauderdale (FLL)3h 13m
2234West Palm Beach (PBI)Washington, D.C. (DCA)2h 22m
2448Santo Domingo (SDQ)Fort Lauderdale (FLL)2h 23m
604Vancouver (YVR)New York (JFK)5h 26m
289New York (JFK)San Diego (SAN)6h 7m
1817New York (JFK)Port of Spain (POS)5h 6m
2116San Francisco (SFO)New York (JFK)5h 43m
631Boston (BOS)New York (LGA)1h 20m
207Presque Isle (PQI)Boston (BOS)1h 25m
2354Washington, D.C. (DCA)Boston (BOS)1h 38m
1505Newark (EWR)Fort Lauderdale (FLL)3h 5m
1375Fort Lauderdale (FLL)Kingston (KIN)1h 47m
395White Plains (HPN)Orlando (MCO)2h 58m
2732New York (LGA)Boston (BOS)1h 15m
2926Montego Bay (MBJ)Fort Lauderdale (FLL)1h 46m
1818Port of Spain (POS)New York (JFK)5h 23m
1734San Francisco (SFO)Boston (BOS)5h 30m
938San José del Cabo (SJD)New York (JFK)5h 12m
594Santiago de los Caballeros (STI)Newark (EWR)3h 56m
2662Bridgetown (BGI)New York (JFK)5h 23m
123New York (JFK)Los Angeles (LAX)6h 30m
2880Tulum (TQO)New York (JFK)4h 4m
735New York (JFK)Phoenix (PHX)5h 48m
557New York (JFK)Oranjestad (AUA)4h 38m
15New York (JFK)San Francisco (SFO)6h 48m
1058Oranjestad (AUA)New York (JFK)4h 50m
303Boston (BOS)Phoenix (PHX)5h 55m
870Fort Lauderdale (FLL)Boston (BOS)3h 18m
939New York (JFK)San José del Cabo (SJD)6h 15m
1642Belize City (BZE)New York (JFK)4h 17m
620San Diego (SAN)Boston (BOS)5h 27m
1955Boston (BOS)Washington, D.C. (DCA)1h 49m
1168Punta Cana (PUJ)New York (JFK)4h 11m
769Boston (BOS)Fort Lauderdale (FLL)3h 34m
787New York (JFK)Simpson Bay (SXM)4h 7m
363Boston (BOS)Castries (UVF)4h 48m
288Los Angeles (LAX)Boston (BOS)5h 29m
350St. George's (GND)New York (JFK)5h 10m
627New York (JFK)Puerto Plata (POP)3h 50m
122Montego Bay (MBJ)Orlando (MCO)2h 7m
619Boston (BOS)San Diego (SAN)6h 47m
814Fort Lauderdale (FLL)White Plains (HPN)2h 59m
315Syracuse (SYR)New York (JFK)1h 19m
740St. John's (ANU)New York (JFK)4h 50m
85Buffalo (BUF)Orlando (MCO)2h 56m
1111New York (JFK)Willemstad (CUR)4h 45m
511New York (JFK)Las Vegas (LAS)5h 55m
788Simpson Bay (SXM)New York (JFK)4h 37m
777Boston (BOS)Las Vegas (LAS)6h 4m
148Las Vegas (LAS)New York (JFK)4h 57m
More flight routes

JetBlue contact information

Overview of JetBlue

JetBlue services flights to over 100 destinations across the world, with many of them being located in North America, South America, and Central America. If you are interested in going to South America, popular options include countries such as Peru, Colombia, Ecuador, while for Central America, you can choose from Belize, Panama, and Costa Rica.

Depending on how luxurious you would like your travel experience to be, JetBlue has four classes to choose from, referred to as Blue, Blue Plus, Blue Flex, and Mint. While Blue is most similar to standard economy, Blue Plus will allow you to check one bag for free. Blue Flex provides two free checked bags and access to expedited security, while Mint offers the most services, including early boarding, free dining options, and lie-down seats.

This airline has 3 different types of aircrafts and over 250 individual planes, with the primary brands being Airbus and Embraer. Each plane has a unique tailfin design, with many of them related to New York, a city that is known for being the company’s headquarters and primary hub. Considered to be the airline’s most commonly flown plane, the Airbus A321 has the longest fuselage and can fit up to 159 passengers, making it convenient for long haul flights.

To help operate their flights as smoothly as possible, JetBlue has created partnerships with a number of other airlines, such as Aer Lingus, Lufthansa, American Airlines, and Virgin Atlantic. Additionally, the company has codeshare agreements with upwards of 20 companies, with some examples being Hawaiian Airlines, Japan Airlines, and TAP Air Portugal.

JetBlue information

IATA codeB6
Routes509
Top routeLos Angeles to New York John F Kennedy Intl Airport
Airports served107
Top airportNew York John F Kennedy Intl

Other popular airlines in the United Kingdom

Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.