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EVA Air: Expert advice and recommendations

Expert travel writer Robert Schrader shares all you need to know before booking a flight with EVA Air.
Robert Schrader
21 August 2024

EVA Air offers three main classes of service: Business, Premium Economy and Economy. However, the airline offers different business class products (Royal Laurel Class and Premium Laurel Class) depending upon the aircraft. Additionally, not all aircraft have Premium Economy cabins.

Cabin class, seats & legroom

Royal Laurel Class

EVA Air’s flagship business class product, Royal Laurel Class, is available on all 777-300ER, 787-9 and 787-10 aircraft. Arranged in a 1-2-1 configuration, all seats feature direct aisle access, though 777- and 787-family feature different seat types. Onboard the 770-300 ER, you’ll sit in a ‘reverse herringbone’ seat, which angles away from the aisle. 787 aircraft, meanwhile, are in a ‘staggered’ configuration, with seats either on or set back from the aisle, depending on your row.

To enhance my Royal Laurel Class experience even further, I always select my seat in advance. I prefer a window seat, though when flying on the 787 I make sure to choose one in an even row, as they are set back from the aisle. I also make sure to pre-order my meal, as this is the only way to be able to enjoy dishes such as the airline’s signature rack of lamb, which is not available to order in-flight.

Note that while these aircraft do serve some intra-Asia routes, in-flight on these routes is reduced compared to what you would experience flying to Europe, North America, Australia or New Zealand.

Premium Laurel Class

Installed exclusively on the Airbus A330 aircraft that fly intra-Asia, Premium Laurel Class is EVA Air’s secondary business class product. These angled-flat seats are in a 2-2-2 configuration, with only half the seats featuring direct aisle access. Although I love looking out the window, I usually select an aisle seat in advance for convenience.

Premium Economy

Not to be confused with Premium Laurel Class, EVA Air’s Premium Economy is similar to the seat you might find on a domestic first-class flight in North America. Arranged in a 2-4-2 configuration on 777-300ER aircraft and 2-3-2 on the 787-9 and 787-10, Premium Economy seats feature a shell design, which allows you to recline up to 121º without disturbing the person seated behind you.

Passengers in EVA Air’s Premium Economy, which notably was the first such product in the world when it launched in 1992, enjoy enhanced food and beverage compared to economy, as well as more personalised service.

If you’re flying on one of EVA Air’s A321 aircraft, be aware that the eight ‘Business Class’ seats on this plane are actually more akin to what you find in Premium Economy on long haul aircraft than they are to the Royal Laurel or Premium Laurel products.

Economy Class

EVA Air’s Economy Class offers 81 cm of pitch, which is more or less the global standard for economy class. Seats are arranged in a 3-4-3 configuration on 777-300ER aircraft, in a 3-3-3 configuration on the 787-9 and 787-10, in a 2-4-2 configuration on A330-300 aircraft and in a 3-3 configuration on the A321. Seats in the last rows of each cabin may not recline fully.

Extra Legroom and Preferred Seats

EVA Air offers two upgraded seats for Economy Class passengers: Preferred and Extra Legroom. Extra legroom seats are located in the front row of each economy class cabin, as well as the emergency exit rows. Preferred Seats allow you to sit closer to the front of the cabin, but don’t offer any extra legroom. I usually just buy Preferred seats (which are cheaper than Extra Legroom seats), since getting off the plane is more important to me than room to stretch out.

Basic and Discount Economy

Although EVA Air sells economy seats in ‘Basic’ and ‘Discount’ fare classes, passengers who purchase these are not considered a separate class of service, as they sometimes are in some airlines. You won’t board later or have your cabin bags restricted or scrutinised, for example. Rather, you may have lower mileage earning, or more restrictive conditions for changes and refunds.

Pre-flight experience

Here’s what you need to know about the airport experience when flying with EVA Air.

Baggage policy and fees

Compared to UK carriers, EVA Air offers generous baggage allowances. All short- and medium-haul passengers (including those on Basic and Discount Economy Class fares) are entitled to at least one piece of checked luggage weighing 23 kg, plus one cabin bag and one personal item. Except for those who have purchased Basic fares, all passengers on long-haul flights can check two bags free of charge.

If you need to check additional bags or oversized bags, you will need to inquire with check-in staff as to additional fees that may be required. EVA Air does not publish these fees on its website. Keep in mind that if you’re flying in Business class or have elite frequent flyer status either with EVA Air or one of its Star Alliance partners, you may be entitled to additional checked bags free of charge.

Check-in

EVA Air offers two airport check-in options: Premium and Standard. Only passengers seated in Royal Laurel and Premium Laurel business classes, plus elite travellers who hold Diamond status with the airline’s Infinity MileageLands programme or Gold status with one of its Star Alliance partners, may use Premium check-in.

When I fly economy on EVA Air, I usually just check in online, as this is quick and also generates a convenient mobile boarding pass. All passengers, including those who’ve checked in online, can use dedicated bag drop lanes at airport check-in counters.

Lounges

EVA Air operates six lounges around the world: Four at its Taiwan Taoyuan International Airport (TPE) hub near Taipei, plus one each at southern Taiwan’s Kaohsiung International Airport (KHH) and at Suvarnabhumi Airport (BKK) in Bangkok, Thailand.

The most exclusive lounge at Taiwan Taoyuan International Airport is The Infinity, accessible only to passengers travelling in Royal Laurel Class, or international business class on Star Alliance carriers. By comparison, you can access The Club simply by being a Star Alliance Gold member (equivalent to Diamond status with EVA Air Infinity MileageLands) travelling on any Star Alliance flight, regardless of class of service. I personally find these lounges to be outdated by global standards, and also disappointing compared to EVA Air’s onboard experience.

The VIP Lounge at Kaohsiung is also quite basic, though this makes sense given how few international flights the airport has. To me, EVA Air’s best lounge is the one in Bangkok, which is stylish, modern and features incredible views of the terminal apron. EVA operates a lounge here as many of its flights to Europe stop in Bangkok due to China overflight restrictions.

Onboard experience

Here’s what you can expect onboard an EVA Air flight.

Wi-Fi & entertainment

Wi-Fi is available on EVA Air’s entire widebody fleet, which includes the Boeing 777-300ER, 787-9, 787-10 and Airbus A330-300. Powered by Panasonic Avionics, the service costs between about £3.50 to £30 to use, depending on the speed and duration you select. In my experience, the speed is good for answering emails and doing basic web browsing, though more data-intensive activities (like streaming, or even scrolling social media) can be slower than I’d like.

All aircraft that feature Wi-Fi also have seatback video monitors, though size and resolution varies depending upon the plane. The newer 787-9 and 787-10 aircraft will feature the largest and most high-resolution screens, while those on the 777-300ER are slightly smaller and maybe have slightly reduced image quality. Screens are much smaller and lower resolution on the A330-300. Premium passengers will enjoy larger screens with better image quality.

Compared to long-haul flights operated by US airlines, for example, I find the entertainment selection on EVA Air to be lacking. You’ll only be able to choose from a couple dozen movies at most, as well as individual episodes of TV series, instead of the full seasons many US airlines offer. Understandably, Taiwanese and other Asian programming makes up a significant portion of the movies, TV shows and music available onboard EVA Air.

Amenities

EVA Air’s amenity kits for Royal Laurel Class passengers are legendary among frequent flyers around the globe, due to the airline’s frequent collaborations with luxury brands like Giorgio Armani and Salvatore Ferragamo. Passengers in Premium Laurel and Premium Economy also receive amenity kits with similar products inside (including toothbrushes, facial mist and body lotion), albeit with less opulent packaging.

Cabin crew provide pillows and blankets to all passengers in all classes of service, though Royal Laurel Class passengers enjoy premium bedding, as well as turn-down service.

Loyalty programmes, miles & credit cards

Infinity MileageLands is EVA Air’s frequent flyer programme. Upon signing up, most passengers earn miles by flying on EVA Air and its Star Alliance partners, though residents of certain countries may be able to use credit cards to earn additional miles.

Infinity MileageLands

All paid travel on EVA Air is eligible to earn Infinity MileageLands miles, though this may be at a reduced rate for Basic and Discount economy fare classes. Passengers flying on Star Alliance carriers such as United and Lufthansa may also earn miles if they enter their Infinity MileageLands number at the time of booking. In this case, the operating carrier of your flight determines mileage earnings on EVA Air.

Unlike many European and US carriers, you earn mileage based on a percentage of miles flown, rather than revenue spent. Percentages range from 25% for Basic Economy Class fares, to 175% for full-fare Royal Laurel Class fares.

You can redeem Infinity MileageLands miles for travel on both EVA Air and its Star Alliance partners. While I personally find the Infinity MileageLands online interface to be clunky, availability on EVA’s own flights is much better than what you find booking with partners like Air Canada and United. Moreover, rates tend to be competitive, with Royal Laurel Class seats between Europe and Asia available for as little as 75,000 miles each way.

Credit cards

Although EVA Air offers a wide range of co-branded credit cards, these are generally only available to citizens and residents of Taiwan. As a result, earning miles this way is impractical for most non-Taiwanese travellers.

Two main exceptions to this rule exist. First of all, if you are Australian or reside legally in Australia, you can open an HSBC Star Alliance credit card and transfer miles to Infinity MileageLands. If you’re based in the US and have a Citi credit card that earns ThankYou points, you can also transfer these directly to Infinity MileageLands.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up to date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

August

High season

December

Cheapest flight

£522
Best time to beat the crowds but there is an average 2% increase in price.
Most popular time to fly (20% more expensive on average)
Flight from Vienna to Bangkok

FAQs about flying with EVA Air

  • What is EVA Air's carry-on size allowance?

    On board EVA Air flights, cabin baggage should not exceed 22x14x9in. If your hand luggage is bigger, the EVA Air assistance team will most likely ask you to pay extra for checked luggage.

  • Where does EVA Air fly to?

    EVA Air offers direct flights to 48 cities in 22 different countries. Hong Kong, Taipei City, and Bangkok are the most popular cities covered by EVA Air.

  • What is EVA Air’s primary hub?

    EVA Air concentrates most of its flight operations in Taipei City.

  • How does KAYAK find such low prices on EVA Air flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including EVA Air.

  • When are EVA Air plane tickets cheapest?

    Flight prices with EVA Air will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with EVA Air is August, while the most expensive is December.

  • What’s the cheapest route that EVA Air flies?

    In the last 72 hours, the cheapest route flown by EVA Air found on KAYAK was from Macau to Taipei City, with a price of £98 for a round-trip.

  • What are the most popular airports for EVA Air flights to depart from?

  • Is EVA Air part of an airline alliance?

    Yes, EVA Air is part of the Star Alliance airline alliance.

  • How many destinations does EVA Air fly to?

    In total, EVA Air flies to 51 destinations.

See more FAQs

Top tips for flying with EVA Air

  • If you’re looking for the cheapest EVA Air tickets, then try to fly from Vienna, where flights have been cheapest lately. The cheapest route from here available recently is to Bangkok Suvarnabhumi Airport, and costs £522.
  • The cheapest month for flights with EVA Air is August, while the most expensive is generally December.

EVA Air customer reviews

8.4
Very GoodBased on 1,329 verified guest reviews
8.4Boarding
8.2Comfort
8.6Crew
8.0Entertainment
8.0Food

Pros +
Cons -

Show reviews that mention
Traveller rating:
Sort by:
V
8.0 Very Good
MNL-TPE
Pros:Crew were great
Cons:More food option
V
10.0 Wonderful
TPE-LAX
Pros:Comfortable, nice staff
Cons:The entertainment options are a bit sparse on TV and games
V
4.0 Mediocre
LAX-TPE
Terrible food
K
10.0 Wonderful
TPE-SEA
Eva is one of the top airlines in Asia... but often are over priced. Finally found a reasonable rate.
V
8.0 Very Good
LAX-TPE
I like the ease of the flight
V
10.0 Wonderful
TPE-SIN
Only one Hindi movie from LA to Taipei and same movie from Taipei to Singapore Why we call it entertainment when I have to watch one movie for 18 hours flying ?
A
10.0 Wonderful
HKG-TPE
A wonderful new plane. Great menu. Professional service. You and your wife were completely satisfied.
V
8.0 Very Good
PVG-TPE
Very good
V
8.0 Very Good
TPE-ORD
No ice for the drinks. Only gave a half a cup of your beverage. Not enough water. I got very dehydrated.
C
8.0 Very Good
TPE-YVR
The flight entertainment system needs an upgrade.

EVA Air flight status

Sat 11/2

EVA Air route map – Which destinations does EVA Air fly to?

Find out which destinations you can fly to direct with EVA Air by entering your departure airport. If you want to know whether EVA Air flies a certain route, enter both the departure and destination airport before hitting search.
Sat 11/2

All EVA Air flight routes

Flight no.Departure airportArrival AirportDurationMonTueWedThuFriSatSun
113Okinawa (OKA)Taipei City (TPE)1h 45m
722Taipei City (TPE)Shanghai (PVG)2h 15m
771Shanghai (SHA)Taipei City (TSA)2h 5m
706Kaohsiung City (KHH)Shanghai (PVG)2h 15m
705Shanghai (PVG)Kaohsiung City (KHH)2h 15m
68Bangkok (BKK)Taipei City (TPE)3h 40m
189Tokyo (HND)Taipei City (TSA)4h 0m
382Ho Chi Minh City (SGN)Taipei City (TPE)3h 15m
112Taipei City (TPE)Okinawa (OKA)1h 20m
67Bangkok (BKK)London (LHR)13h 40m
234Angeles City (CRK)Taipei City (TPE)2h 10m
384Da Nang (DAD)Taipei City (TPE)2h 50m
101Fukuoka (FUK)Taipei City (TPE)2h 40m
386Hanoi (HAN)Taipei City (TPE)2h 35m
850Hong Kong (HKG)Kaohsiung City (KHH)1h 35m
849Kaohsiung City (KHH)Hong Kong (HKG)1h 40m
182Kaohsiung City (KHH)Osaka (KIX)2h 50m
108Kaohsiung City (KHH)Tokyo (NRT)3h 25m
181Osaka (KIX)Kaohsiung City (KHH)3h 35m
68London (LHR)Bangkok (BKK)11h 25m
278Manila (MNL)Taipei City (TPE)2h 20m
107Tokyo (NRT)Kaohsiung City (KHH)4h 20m
266Phnom Penh (PNH)Taipei City (TPE)3h 20m
721Shanghai (PVG)Taipei City (TPE)2h 0m
67Taipei City (TPE)Bangkok (BKK)4h 10m
233Taipei City (TPE)Angeles City (CRK)2h 10m
383Taipei City (TPE)Da Nang (DAD)2h 55m
102Taipei City (TPE)Fukuoka (FUK)2h 30m
385Taipei City (TPE)Hanoi (HAN)3h 25m
277Taipei City (TPE)Manila (MNL)2h 35m
265Taipei City (TPE)Phnom Penh (PNH)3h 40m
381Taipei City (TPE)Ho Chi Minh City (SGN)3h 30m
190Taipei City (TSA)Tokyo (HND)2h 50m
171Incheon (ICN)Kaohsiung City (KHH)3h 15m
256Denpasar (DPS)Taipei City (TPE)5h 15m
255Taipei City (TPE)Denpasar (DPS)5h 20m
772Taipei City (TSA)Shanghai (SHA)1h 50m
119Fukuoka (FUK)Kaohsiung City (KHH)3h 5m
120Kaohsiung City (KHH)Fukuoka (FUK)2h 30m
715Beijing (PEK)Taipei City (TPE)3h 15m
716Taipei City (TPE)Beijing (PEK)3h 40m
810Hong Kong (HKG)Taipei City (TPE)1h 50m
809Taipei City (TPE)Hong Kong (HKG)2h 0m
62Vienna (VIE)Bangkok (BKK)10h 5m
121Aomori (AOJ)Taipei City (TPE)4h 30m
316Brisbane (BNE)Taipei City (TPE)8h 30m
122Taipei City (TPE)Aomori (AOJ)3h 30m
315Taipei City (TPE)Brisbane (BNE)8h 50m
829Kaohsiung City (KHH)Macau (MFM)1h 45m
830Macau (MFM)Kaohsiung City (KHH)1h 25m
109Matsuyama (MYJ)Taipei City (TPE)2h 50m
110Taipei City (TPE)Matsuyama (MYJ)2h 20m
88Paris (CDG)Taipei City (TPE)13h 0m
226Singapore (SIN)Taipei City (TPE)4h 35m
225Taipei City (TPE)Singapore (SIN)4h 55m
129Osaka (KIX)Taipei City (TPE)3h 15m
195Tokyo (NRT)Taipei City (TPE)4h 5m
130Taipei City (TPE)Osaka (KIX)2h 25m
196Taipei City (TPE)Tokyo (NRT)3h 5m
156Taipei City (TSA)Seoul (GMP)2h 30m
96Milan (MXP)Taipei City (TPE)12h 10m
72Munich (MUC)Taipei City (TPE)12h 0m
238Jakarta (CGK)Taipei City (TPE)5h 20m
237Taipei City (TPE)Jakarta (CGK)5h 20m
87Taipei City (TPE)Paris (CDG)15h 30m
757Hangzhou (HGH)Taipei City (TPE)1h 55m
758Taipei City (TPE)Hangzhou (HGH)1h 50m
155Seoul (GMP)Taipei City (TSA)2h 45m
228Kuala Lumpur (KUL)Taipei City (TPE)4h 40m
227Taipei City (TPE)Kuala Lumpur (KUL)4h 55m
95Taipei City (TPE)Milan (MXP)14h 55m
71Taipei City (TPE)Munich (MUC)14h 45m
258Chiang Mai (CNX)Taipei City (TPE)3h 40m
117Sendai (SDJ)Taipei City (TPE)4h 15m
257Taipei City (TPE)Chiang Mai (CNX)4h 15m
118Taipei City (TPE)Sendai (SDJ)3h 10m
806Macau (MFM)Taipei City (TPE)1h 45m
805Taipei City (TPE)Macau (MFM)1h 55m
157Komatsu (KMQ)Taipei City (TPE)3h 50m
158Taipei City (TPE)Komatsu (KMQ)2h 50m
169Incheon (ICN)Taipei City (TPE)2h 55m
170Taipei City (TPE)Incheon (ICN)2h 30m
66Vienna (VIE)Taipei City (TPE)11h 45m
65Taipei City (TPE)Vienna (VIE)14h 10m
31New York (JFK)Taipei City (TPE)17h 15m
25Seattle (SEA)Taipei City (TPE)13h 10m
35Toronto (YYZ)Taipei City (TPE)15h 55m
9Vancouver (YVR)Taipei City (TPE)13h 10m
51Houston (IAH)Taipei City (TPE)16h 40m
5Los Angeles (LAX)Taipei City (TPE)14h 40m
55Chicago (ORD)Taipei City (TPE)15h 55m
27San Francisco (SFO)Taipei City (TPE)14h 0m
52Taipei City (TPE)Houston (IAH)13h 40m
32Taipei City (TPE)New York (JFK)14h 45m
16Taipei City (TPE)Los Angeles (LAX)11h 40m
56Taipei City (TPE)Chicago (ORD)13h 35m
26Taipei City (TPE)Seattle (SEA)10h 30m
28Taipei City (TPE)San Francisco (SFO)11h 10m
36Taipei City (TPE)Toronto (YYZ)13h 50m
10Taipei City (TPE)Vancouver (YVR)10h 40m
76Amsterdam (AMS)Bangkok (BKK)11h 0m
75Bangkok (BKK)Amsterdam (AMS)13h 10m
172Kaohsiung City (KHH)Incheon (ICN)2h 55m
More flight routes

EVA Air contact information

Overview of EVA Air

Since being formed as a member of the Evergreen Group, EVA Air has established itself as a leading service provider in the aviation industry. Awarded a revered 5 Star rating by Skytrax, warm hospitality and cabin cleanliness have been highlights of the carrier. In 2014 it was ranked as the 3rd safest airline in the world by Aero International.

EVA Air is a Taiwanese company and operates out of its hub in Taipei. It is a major link between Asia and the rest of the world, scheduling flights to North America, Europe and Oceania. Many of these long haul international flights are operated via Thailand. UNI Air is a connected subsidiary and focuses on domestic flights within Taiwan.

There are codeshare agreements with a number of major international carriers such as United Airlines, Air Canada, Air China and Turkish Airlines. It also joined Star Alliance in 2013 and is a full member. EVA Air offers flights to more than 40 international countries and the partnership with Star Alliance allows customers to access at least 150 more.

Medium to long range jets are the preferred aircraft for EVA Air, with a combination of both Airbus and Boeing used. The Boeing 777 series is one of the most commonly used, capable of transporting roughly 333 passengers per flight. A number of planes feature the famous Hello Kitty character, while others are painted in traditional Star Alliance colors.

Economy and Business Class are offered on most routes, with onboard meal preparation by experienced chefs a feature of the Business service. A luxurious Rimowa amenity kit comes with a sturdy case, which makes traveling comfortable.

EVA Air information

IATA codeBR
Routes112
Top routeTaipei City Taiwan Taoyuan Intl Airport to Hong Kong
Airports served51
Top airportTaipei City Taiwan Taoyuan Intl

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