The Flight was delayed in 2,5 hours. 1 hour inside the airplane then we passangers were not allowed to receive food as the local regulariam determines (for delays bigger than 2 hours)
Four handbag storages were damaged and sealed, limiting the space to store our things in the plane.
It was fine. no food or entertainment , but was only a 40 minute flight.
It was a long and boring flight with no entertainment and no meal only a drink and very bad bag of chips
The crew was super friendly and respectful, they made me feel well all the fly , thanks delta
The seats are getting smaller and smaller. Very uncomfortable trip. More than in other airlines
My experience it was okay but have many thinks to be better. For example the food, the comfort.
Just some cookies and water. There could be other options for food.
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.
Great overall experience with TAP - would not hesitate to recommend for your next trip to or from Portugal
Flight delayed by >1 hour. Long boarding involving riding a shuttle to the plane.
The flight was delayed without any type of notice. After passing through the gate, people were lined up at the passages boarding bridge standing for about half hour with no clue when they can board after ‘boarding’. No explanation or indication of the new departure time. All you can do is standing up and waiting.
Bused out to the plane, then back to the terminal. Plane was delayed for 2 hours - most of that time spent sitting in bus or plane with NO EXPLANATION of what was going on. Departure delay due to crew not showing up on time. FIX THAT. Why do your own international flights NOT have gates with ramps. Being 74 and having to carry my carry ons up and downstairs is awful.
Flight delays. Mad rush with no help from staff. Staff for TAP is elusive like the Tasmanian devil... you hear about it but never seen it. Seats were the only thing that was ok as its lie flat, but trying to sleep was like being at a concert as the crew were chit chatting non stop while you are trying to sleep. Food was seriously better in Premium EY on other airlines like Singapore Airlines, Lufthansa, United. We traveled Business Class on TAP. Crew were friendly enough but not very present at lull period of flight.
Way too much money for the experience, would have been better in economy
Everything went very well. I would like to acknowledge the politeness and professionalism of the staff—they are superb. No complaints.
I fell from the stairs while carrying a baby on the way to the bus to take us to the plane because TAP is too cheap to pay for a proper gate on their hub airport (not even an elevator). Plus, they were late (which they always are). Terrible airline.
Tap being tap...the company had better days, service is terrible, not comfortable at all...
Flight to Lisbon from DC was great. Was surprised to get dinner in middle of night. Hardy breakfast may have been better. No real complaints. Snack in morning was good and real coffee was a real benefit
