The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.
Worst airline in the world, will never travel in it again.
Well Is extra charge for everything and other companies include that and the price.
The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
Delayed and then further delayed with no announcement made so that all the passengers (who were standing in the jetty) could hear. We stood there for well over 20 minutes. We were further delayed through weather but no one explained that to us until the pilot made an announcement when finally on board
I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.
Cancelled last minute, I had to travel 13 hours by train at night
Taking off and landing were smooth. I didn't have anything to complain about.
The sad case is that BA is often late. I missed my connection outbound and then was rebooked in another biz class seat some 10 hours later. I opted to change to economy (no compensation refunded of course) that was only 5 hours later. On the return journey, once again changing planes was very challenging. This time we landed only a little bit late, but deplaning took a long time so the connection was very much in doubt. Some serious running and sweat later, I managed to make the connection but my luggage did not. No messages about the missing luggage, so I had to wait until the entire bag return process was over before seeking out an agent. There was only one and well over 50 passengers waiting to speaking with her. She was quite pleasant, but it took 1 hour and 45 minutes from touchdown to leaving the airport.
Business lounge in Naples is very spartan with poor food and not very comfortable. Late departure from gate, ride bust then wait on runway for 30 minutes. Almost an hour late departing. Business class was middle seat empty. We exit row do reasonable comfort. Service was friendly and prompt but drink offerings limited with some selections requiring extra charge.
My luggage never arrived to Zurich. They can't confirm when it will arrive
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.
In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.
I've done hundreds of flights in my life, and this flight was one of the best I've ever taken, From beginning to end, everything went smoothly, professionally, and with a smile and friendly attitude from all employees I interacted with. The food was delicious (and free), as were the drinks. There was just a genial and effective way in the way that British Airways organized the flight -that reminded of days in the 70's, 80's, and 90's, when flying was a fun, and exciting adventure. I enjoyed and had confidence in the abilities of the flight crew, I'll be flying British Airways several more times this summer. Thank you so much for the great experience! Cheryl Olso
My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up
Offered vegetable curry when it was actually tofu which I don’t care for.