There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber
I was charged at the gate for bags I had already paid for. There was no other option. I am trying diligently thought easyJet website but making no progress HELP!
Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
I didn’t receive my luggage until day 5 of a 9 day trip. During a layover a crew member made a very insulting comment about where I was visiting and where my partner was from in England.
Attitude of crew could be more friendly and less stern and instructive.
The luggage is still in transit and the ground staff at Heathrow airport very rude and uncooperative. If I was you, I would fire them straight away. Bunch of incompetent folks.
I have nothing but amazing things to say about every staff member I encounter on my transport from Brussels (Bru) to New York (jfk) via London (lhr) after many flight delays and changes every colleague I asked for help gave me the utmost respect and did everything in their power to make sure I arrived in Washington DC to make it in time for my brothers wedding. The flight attendants on the flight from Bru to lhr move me to the front of the plane so I could get off quickly and try to make it to my connection to dc, when I missed that wagans at the support desk did everything in his power to get me to dc via two transfers. Especially during the busy holiday season I am so so grateful for the amazing customer service that I encountered today.
I liked BA land team for boarding, the food, entertainment should be considered to be improved
My flight was late. We stayed in aircraft one hour 😩
Flight delay and can’t much help passenger do the change connecting flight.
This was a HORRIBLE experience. I booked a two-leg flight from Reykjavik to Istanbul. My first flight ran 3 hours late and I then missed my flight to Istanbul. British Airways put me on a Turkish Airlines flight to Istanbul. No harm done, right? Wrong. The Turkish Airlines flight turned out to be overbooked. By the time I learned of this, British Airways closed their help desk. To add insult to injury, they helped one person in front of me before casually putting up a closed sign even though they knew I was stranded (their fault!) and needed help. I ended up spending $1000+ out of pocket to clean up their mess (including the flight to Johannesburg I had to rebook since BA delayed me so much) and haven’t heard a word about reimbursement. I have never had such an awful travel experience in my life. I know delays happen, but they need to take care of their passengers when these things happen, not leave us stranded in a foreign country in the middle of the night with nowhere to go.
The seats are incredibly uncomfortable. My luggage didn't make it on my flight from London to Nashville.
5 days later I have not yet received my luggage so terrible and unacceptable