Loved everything! This flight had premium economy and I didn't see an option to upgraded to premium economy OR buy premium economy tickets. How come?
Some Crew were distinguishably fake in their interactions with passengers.
Better boarding process at Hyderabad airport Better time management by air hostesses in providing the meals
A very disappointing flight on this Emirates business class. Staff were not efficient and service was not the e usual Emirates experience. Good was particularly bad with very dry chicken and drinks that I had to press call button before getting a drink as my food sat and continue to get cold.
The crew were friendly, dressed professionally and helpful when needed. The food was good to very good. The seats were comfortable and entertainment selections were excellent. For that long of a flight Athens to Newark Economy is a little tight and the space became uncomfortable about mid-way. Next time I would try and get a Premium Economy seat. Especially for the return flight when one can be less enthused and tired. On the way to a vacation enthusiasm can outweigh discomfort.
I was not allowed to upgrade with miles whereas others were. That’s a pity
Meals were delicious, however I got hungry between dinner and breakfast.
POOR CREW BEHAVIOR. RESTRICTIONS ON FOOD. FEELS LIKE ECONOMY CLASS.
Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
Great airline. Excellent service, good food & lots of TV movies/shows to choose from.
Really enjoyed the flight. Our flight attendant on the way back SIN-LAX was exceptional I didn’t get her name but she was so kind and went above and beyond to make sure I was comfortable. I had a bit of a panic attack and she checked on me a few times to make sure I was ok. Really appreciated her attention and service. Thank u
I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.
On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
The seats were more narrow than at other lines. Food was mediocre (economy class)
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
Food option Hindu veg to Hindu non veg request was unheard
They made 22 hours aboard aircraft very enjoyable. I was very impressed with the attention to detail and level of service. Singapore airline will be my preferred choice going forward.
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.
Boston to Doha was great but Doha to Dhaka was the worst experience.
Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.
Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.
Flight was fine overall. What you would expect from economy seats. I did appreciate the amenities (eyemask, earplugs, small toothbrush and toothpaste, thin socks).
Don't be afraid if you board an Oman Air Airbus A330 - it will take you to Colombo and not Muskat. The Aircraft is leased by Qatar Airways ;-)
Good staff, good intent, decent entertainment. More seat space would always be of benefit
No towels or tissue and chocolate and mint provided before arrival
It was a long flight but overall a good one. The one thing that I would comment on is that there is a real problem with disposable plastic products when it comes to the meal service. It would be great for Qatar Airways to find ways to make its meal service more circular and reduce the immense amount of waste.
Should have had business class line in immigration. Food quality suboptimal
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that
Boarding was efficient, had to check in cabin luggage. Seats were narrow, food was more in quantity, received cabin luggage on the luggage belt which was fine.
Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.
Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.
I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.
Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.
Liked leg room Disliked unable to book to sit with my family on same flight without paying extra
Long way to improve. Toilets not working. Bad handling when flight was canceled
Absolutely horrible experience. It's an overnight flight for over 5 hours and business class does not have beds!!!!! I had a slightly bigger than economy class seat that was broken and not even reclining correctly. I should get a refund for this flight as they changed the aircraft to a small one and that is not what I paid the business class price for!
The plane is cramped and there is no space to move. The seats should not recline because when a person in front drops their seat you are trapped and you can't even see the entertainment screen because it is right in front of your face. I like that checked luggage is included. The food tasted good but they ran out of breakfast choices. The crew is nice.
Terrible boarding process, no proper line maintained even for business class, crews are not very attentive, business class food quality / variety / quantity have gone down, everything has become cheap.
Business class: Like: food selection presentation Staff on the airline Love: lounge in Istanbul Needs major improvement: attitude of reception at Istanbul lounge: 4 of them sitting there: inattentive and then rude. They do not fit with rest of Turkish hospitality!
The boarding was confusing everyone asking each other the same question is this going to Dxb? The seat was awful felt like your sitting on a bench. I would not recommend it to anyone.
My experience was amazing. Very friendly hosts and impeccable service.
Very poor service. Not friendly and special food ordered but not served
Boarding at Istanbul airport is pretty good. The seats on the A319 are easily the smallest and tightest I’ve ever flown. I’m 1,82m and knees firmly against seat in front of me, as upright in seat as I could get. Very uncomfortable
Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).
Customer service is very bad. They don’t understand English or Arabic which made it very hard to communicate with them. Also when calling to discuss any issue with ticket reservation they hang the phone on you even when speaking to the manager. I will not fly Turkish airlines and I will not recommend to family and friends
