Boarding uncomfortable. Stewardess said I would have to check my carry on as there was no room in the overhead bins. Another passenger helped me find a spot.
Any flight that lands safely is a good flight. However our leg from Helsinki was delayed 1 hour with no explanation. The delay would not allow us to make our connection to Cincinnati. I was informed by American Airlines that our Cincinnati flight was rescheduled for the following day. I immediately made a non refundable hotel reservation in Dallas. Upon exiting the plane at Dallas I was given a hotel voucher. Nice, but I can't get a refund on the hotel I booked. A little communication would have been helpful. Food on Finnair is below quality of Korean Air.
The cabin crew really looked like they wanted to be somewhere else. They weren't really interested in providing an attentive service to full fare paying passengers at all. However the Captiain's in flight announcements were relaxed and very entertaining.
Crew were professional and responsive. Food was mediocre and breakfast could do with revampinmg
Food was very ordinary for premium economy, very small portions.
i dont know WHY they call it business class. the seats are NOT significantly wider than economy seats, they just do not let the middle seats be beepked to give the illusion of more space between passengers. the seats do NOT recline any more than economy seats either. the only real difference is the full meal served to business (vs none for economy). I would rather have a wider, lie flat ACTUAL business class seat with no food for a 3 hr flight. this was pretty disappointing to say the least.
There wore nice leather like sits, in my opinion seats lay out bit tight . Crew was great they did averything possible to make averywone comfortable as possible, food was, think worst I ever head on flight, head chicken and yellow rice. Ice cream was a nic treat.
Our previous flight was delayed but they waited for us to board.
Flight was delayed, short time connection to next flight but we make it, service was good, worth to fly just to try thair on board blueberry juce. Eccelent communication with airline.
My American Airlines flight was deleted and you guys never let me know
Flight took off an hour late. Had to stay on the tarmac for half an hour after landing. Both annoying.
We had an unfortunate experience where we had to leave the aircraft after boarding, shortly before the scheduled takeoff time, and re-board. The reason given was that a passenger felt ill and had to cancel their plans and therefor their luggage had to be found and removed.
We’ve used VA before many times the experience is always been good they have lovely staff and the food is always delicious.
Everything about the flight was amazing from check in to boarding entertainment was okay food we didn’t try.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
The crew was very good. However, the equipment was a bit dated. Some of the electronics were not working. To top it, three bags didn’t arrive with me. Two of them were delivered a day later. I’m still waiting for the third bag, I was so looking forward to this virgin Atlantic flight, but, I am disappointed.
My only complaint is that the pocket in front of me was ripped and my things, like iPad and airline magazines, kept slipping to the floor.
Flight delayed yet again. Crew apathetic and unhelpful re affect on connecting flight.
I think Virgin is one of the best flying experiences, especially from/to the UK. The staff are so helpful and fun, the food is good, seats comfortable, goof entertainment and great value. Check in and boarding is pretty pain free. I also find that the other passengers are generally so kind and considerate than when I've flown other airlines.
The flight was delayed for 4 hours. Once onboard the crew was wonderful.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Did not enjoy this flight at all. All of my coworkers flew delta and I chose JetBlue because I really value how simple the WiFi and entertainment is and this flight I didn’t get either. Crew staff was unsympathetic to my system not working, everyone I asked for help with was extremely bothered by my request for help.
Little snafu at boarding. Staff communicated with gate poorly. Flight attendant was rude making disembark early. This was an older mint class. Needs an overhaul for sure. Food was good. The male flight attendant was really nice.
Like the space, did not like the snack options, there was no power outlet in seats, no entertainment, no flyfi.
In-flight staff was very helpful and excellent. However, the flight was delayed by 90 minutes. Also the boarding process should be expedited in case of delayed flights. This will help the passengers trying to make international connections.
They delayed our flight by 45 minutes and then re-updated the departure time back to normal schedule with no notification, email, or app update causing probably 40 people to miss the flight as they left without us.
The walk from baggage claim to the taxi is very difficult for older people I will never fly into JFK again. It is physically challenging
Overall fine but both ways for this trip was delayed.
Flight was delayed by almost 5 hours. Suitcase was not loaded despite the flight being near empty (my colleagues’ suitcases did reach JFK, unlike mine). Had to argue on phone to get JetBlue to deliver the case to my hotel. Never again
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Our three ski bags did not arrive and are still not delivered, one full day later. With one ski bag not traceable at all. I would not fly Iceland Air again.
Horrible. The flight was delayed by over 3 hours but updates were barely provided. Boarding started 3 hours late then stopped because their system crashed. So now, passengers were standing for 15 minutes in the open waiting to get boarding passes scanned and get on a bus. Duty-free closed around 4-4:30. Only 1 food outlet was open and it was super slow and busy since it was serving passengers from multiple flights. So a number of passengers couldn't buy meals at the terminal. Since the flight was delayed by over 3 hours, we could have been offered snacks on-board. Nothing. The seats barely reclined. In-flight entertainment options were pitiful. Overall, a miserable experience. Never flying on Icelandair ever again. :(
Bad. Flights were late, by hours. No clear information was provided even until the delayed boarding time.
Again, lines for boarding are a problem in iceland. The flight itself was fine and very smooth. No complaints. We would definitely fly icelandair again.
take snacks and food. purchase options in flight are not great
Had a screaming child next to us. Not the airline’s fault but still annoying.
Highly disorganized company, poor customer service. Packed seats on a 737 for a trans-atlantic 9 hour flight. Greedy company policies, no meal or snack provided for 9 hour flight.
Never took flight. See previous comment on trip from Boston to Reykjavik. Used a different airline that i had to find and book.
One of the worst airlines I ever flew. Boarding is a disaster, they are always late, the planes are overly crowded. Everyone on my flight lost their connection because they were 2h late. Reykjavik is also not the best airport out there.
This flight was delayed and caused me to miss my connecting flight from New York to Boston. I had to rent a car and drive myself home to avoid waiting another 5 hours in the airport.
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
They couldn't do through check-in for us. They took 2 hours to issue just one leg of the boarding pass. They had no idea to handle the case of passengers who travels to USA via Dublin airport. we had tough time time Dublin airport as boarding pass for the US flight was not pre-issued. Hope Aer Lingus will learn to handle such cases which they couldn't learn in in the past 50 years of the service.
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Very sad, couldn't stop crying. Was an hour delay in Ireland and when we got to Canada the flight was boarded and couldn't get on. Was the last flight of the day. Now in a hotel waiting on a stand by.I have to got o work, so I'll go first available while my son stays in the hotel til one's available
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.
Very pleasant staff, there was some turbulence but the captain was very apologetic and gave notice where possible.
Flight was great. Had to wait almost 100 minutes for luggage (some problem in the delivery). This may not be an Aer Lingus problem, but an SFO problem.
Amenity kits were never handed out. There was zero friendliness and assistance by crew. Food was uneatable. One drink was offered and no wine, with dinner or before or after. Cocktails and beverages were not encouraged and when I asked for water, none was given. Poorest, most cramped business class flight I’ve ever been on.
