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Flight Attendant Karen Lynn was an absolute delight. She assisted in every portion of the services provided throughout the flight, aided with any and all concerns expressed by passengers, and even helped comfort an upset child who was one of five of a traveling family. This quality of service is what keeps me coming back to American. Thank you!

The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.

Food was terrible , crew were excellent , IFE was dire . Overall comfortable seat and cabin. Nothing special .

If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping

Delayed flight due to lack of crew caused me to miss my connection

Please make sure the number of seats matches the number of overhead bins and passengers don't carry on more than one bag.

Seating is tight if you don’t upgrade. Food was decent. Boarding and unboarding was efficient. Smooth flight. Could make upgrades more affordable

American Airlines seemed to run a 'dry' flight. No alcohol was offered at any point with meals. Breakfast was a bit tasteless. The 'hot pocket' whatever that is, was horrid breadish pastry with very little filling. Decaf coffee was horrid. Seats didn't seem as wide or spacious as usual, especually for a ten hour flight.

They did not provide free WiFi, It could be purchased for, I think, around $25, This seemed excessive.

Reliable, great value, but not outstanding in any aspect. This is similar to the experience you get in most international carriers like Etihad or Delta.