There was frequent beverage ,meal and snack service. The crew was very hospitable and professional.
Doha airport is huge , takes long time to reach gate .
Check in desk people constrained by fear. Obvious typo on Uganda visa, even though approved, caused loss of flight. Something is definitely wrong with this system.
Noice cancelling headphones would be better since it’s a crowded plane And kids behaviors are unavoidable
Good staff, good intent, decent entertainment. More seat space would always be of benefit
It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.
There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this
Fantastic, the 787-9 is a very beautifully designed plane and it was a pleasure to fly in the Qsuite. The suite did feel slightly smaller than the 777 variant, and the suite door also felt smaller, as I felt more exposed as passengers and crew walked past. Food was too notch, and the service was fantastic. I wish they’d enforce boarding zones more effectively, but otherwise they did really well.
The crew was fantastic and the over flight was perfect as well.
The staff at the check in lied. I requested aisle seats he said he gave me aisle seats. In actuality he only gave me aisle seat for 2 hour Karachi to Doha flight. From Doha to Dallas flight he gave me middle seat .
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
The crew and the flight were excellent, the food might be better!
This was absolutely one of the worst experiences of my life. I came to Europe for a 2 week trip and the airline was probably the most disorganized airline I’ve ever seen in my life. They lost my luggage. I had tracking on it for just such an occasion and told them EXACTLY where it was in the terminal and they somehow failed to get it out on the flight that night, since we were leaving for Switzerland the next day there was no way they would get it to our hotel in time. Seriously, take another airline at any cost. It’s not worth whatever you pay…you’ll end up paying a lot more in the end. My medication is in the bag and I can’t get to it and don’t know how I will get it.
I missed my connecting flight due to long lines at security and immigration. Need improvements
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
The use of a domestic carrier without entertainment was disappointing and a let down
Like: It arrived, Dislike: Boarding was a separate corridor with no counter announcements at the passenger waiting area. Very dirty airplane and toilets, food options were terrible - everything even the vegetarian option was a curry spice. Many other passengers using the toilets would not lock the door and kept door partially open during use - flight attendants would not enforce or direct them to lock it and light turns on, no entertainment options at all, other passengers would be singing and not peaceful. Atrocious flight experience.
The food needs to improve especially the fish as there where only 3 fish cubes in my plate.
I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member
Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.
The boarding area was too small with only one agent checking passengers into their standing bus
My experience was with Ethiopian airlines was pathetic. I would not recommend anyone to travel with Ethiopian air. Customer Service was very poor, rude stuff and flight attendants. Unwilling to offer help when asked either not able to articulate English properly or adamantly rude. Bole airport is dirty and unpleasant. Many passengers going through the airport but inadequate staff to offer service. Passengers in the flight very unkempt. Noisy flight. flight attendants unable to make order during flight. Passengers with kids unable to control their kids. The kids kept screaming, and shouting during the flight making everyone uncomfortable. Overall the flight was not comfortable.
The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !
Am Wowed I did not ever thought African has such an amazing airline before.
My suitcase 🧳 got missing we still looking for it This not good for them 👎🏾👎🏾👎🏾🤦🏽♀️
