Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Good flight with KLM, friendly staff. Food was good, had much worse on other airlines. Selection of drinks also good enough for us. Entertainment was also good. The economy seats are ok and that’s it. For a 12 hour flight I think a little more comfort in the economy seats in pitch and softness would be highly appreciated by the customers and can makte the difference.
Very helpful crew, including airport people, getting us in wheelchairs and working so hard to get us where we need on time!
Smooth Flight, Friendly crew, food offering on board was limited.
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
I enjoyed my flight back with Lufthansa because the food was good, and the flight attendants were nice and helped you when you asked a question. The flight attendants always came around and asked if you needed anything which I liked a lot.
When I booked the flight with Cheap Flights I actually booked in Business Class. When I got the confirmation it showed that my flights had been purchased by Cheap Flights in Economy Class with an Upgrade to Business Class. At first I was surprised and then the problems started. If you are not a seasoned Traveller you would not have been able to handle the issues this created. 1: the lay over time for the connecting flight in Frankfurt was 45min, which is extremely short and even the slightest dealy would have resulted in me missing the next flight. 2: the checked baggage allowance in Buisness class is 2 bags/ ea, 32Kg., however, my ticket being booked in Economy with an upgrade to Business only allowed for 1 bag/ 23 Kg. when I did the online check in my Boarding Pass showed a checked in Luggage allowance of 1 bag/ 32 Kg. which was very confusing. I called the Airline and asked what my checked in Luggage allowance actually is and was told 1 bag/ 23Kg. Since I have a frequent Flyer Status with the airline my baggage allowance increased by 1 bag / 23Kg. When I arrived at the airport I asked to be booked on an earlier flight, in order to avoid the stress and possible missed connection and I was lucky that this was possible. If this had not been possible, I would have missed my connection due to weather and even I am not quite sure, if and what the consequences of my cheap ticket would have been. My point being: if all of the above would have happened to an unsuspecting/unseasoned traveller, this trip would have ended in a disaster. The issue with the pricing is that the alledged money my airline received and what I actually paid to Cheap Flights shows a $1,000 difference. In conclusion, I would stay away from Cheap Flights if you want a hassle free experience!
I wish seats were not reclinable. It's so claustrophobic when the person in front of you spends most of a nine hour flight leaned all the way back. The crew was really nice though and the dinner (red Thai curry) was pretty compelling.
The boarding process was really slow. The air crew was amazing. Also the food options and the entertainment on board.
There was more leg room than on the overseas flight, which was nice. Boarding was very well organized and the flight very comfortable.
The flight was comfortable, which allowed me to get some sleep, much appreciated!
The only thing that the airport can improve which will help Lufthansa from delay flights is to warn the passengers that are flying to the USA to be earlier to the gate due to the documents check that in our case delayed the flight
