My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
The check in process at Istanbul airport caused my family a great deal of stress and disappointment due to the following factors: 1) WE HAD TO PAY US$330 for check on bags, despite holding Economy tickets that Turkish airlines website clearly states that flights from Istanbul to Miami had a 2 checked bags allowance. 2) Airport staff not only lacked empathy for senior travelers (75 yrs old and 71 yrs old), but were also rude as well. The supervisor at check it offered "if you don't pay for the bags, you can just remain and sleep at the airport for however long you wish. What a terrible way to treat customers !!! 3) We were bumped from agent to agent to agent FIVE times, showing everyone the communication we received telling us we had the 2 bags entitlement. Two elderly people lugging 4 suitcase around and around the Turkish terminal. Again, what a sad way to treat customers !!! 4) We need a case opened to get a refund for the amount we paid. Something is amiss, screams unethical, and sounds unscrupulous......At First , we were told we must pay for 4 bags. All of a sudden, it became 2 bags, and finally all 4 bags were checked on with payments demanded for 2. Why did it vary from agent to agent???? 5) OVERALL, A TERRIBLE AND SUSPICIOUSLLY UNSCRUPULOUS EXPERIENCE FLYING WITH TURKISH AIRLINES. WE ARE TERRIBLY DISAPPOINTED AND SAD THAT OUR VISIT TO A BEAUTIFUL CITY ENDED IN SUCH A HORRIBLE EXPERIENCE
Not worth pay business classs and get service economy class
I felt the AVM was bad. They could have done better and felt the route was much long theb expected otherwise it was good experience.
It was my first time flying with Turkish Airlines, but I found the staff—from the airport to the cabin crew—to be somewhat dismissive and overly direct. This experience left me feeling discouraged about even considering a visit to Turkey in the future.
A great airline, no complaints at all. My experience with Cheap Tickets was very disappointing however. Two hours after purchasing the flight they called to tell me that the ticket price had gone up. I’ve never heard of such a thing. That is called false advertising; I will never use this ticketing service again and will warn all friends to never use it.
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
The flight was delayed so connection was missed. In Istanbul we were taken to a hotel and no one in the hotel knew so we had to wait hours in the lobby of the hotel while the airline and hotel coordinated. The airline staff is rude at times
Very old plane on the Istanbul to Bangkok flight, had an emergency exit isle row, no where to put anything, on a plus point loads of leg room. Food was the best I have had in 39 years of flying.
7 stars hospitality and an excellent service by the Turkish Airline entire team. Somehow, our membership numbers for mileage points were not indicated on our boarding passes issued at O’Hare Airport by the Turkish Airlines check in desk. During transit in Istanbul, I brought to attention of customer service Turkish Airlines. Please have our mileage points posted to our membership account from O’Hare Chicago to Lahore for both my wife Kaukab Shirazi Thank you
Terrible boarding experience, with an incomprehensible assignment of priorities. “Fast track” was the slowest. Poor system planning.
The crew was very nice. The food was good. The entertainment on the way back to Miami wasn’t as good as the flight over. I wanted to watch Wicked but on the way over from Miami to Lisbon but the screen didn’t work. On the way from Lisbon to Miami Wicked wasn’t an option. Liked the option to check out overhead carry on with our checked luggage Overall the flights were very good. I would fly TaP again
Was a cheap flight and it got me to Portugal on time. For economy there was ample leg room and the flight attendants were pleasant and helpful.
First time and I enjoyed the trip…. Will fly again soon 🔜
Boarding went fast. Lisbon's gates are too small for the flights they serve.
Great pilot, textbook landing in madeira. Everything else, from booking to checkin, plane quality, seat amenities, crew engagement, and overall experience were significantly below standard. I WOULD NOT FLY TAP IF THERE IS ANY OTHER OPTION.
Our flight was canceled for a reason that suggests gross mismanagement. We were re-booked for a flight to a different airport.
Worst: long walk to baggage claim Best: left on time
Got in on time. Food was the worst ever. Comfort was terrible. Check in was incredibly bad.
The flight schedules are better than some airlines. Their website is terrible, it doesn’t store any information so every time you fly you have to re-enter the data. The flight was late taking off but we still got to our destination on time.
When I tried to enter my identity details, your app told me information was missing but did not highlight the missing data. This was frustrating. Also, there was an unexplained delay of about 2 hours in taking off. This was also frustrating. Otherwise the experience was good.
We travelled with Level, which is a subsidiary of Iberia. They mixed up all our seats, downgraded few from premium economy fo economy. The crew were not professional, they seem to be in a rush! Also some with an attitude
Everything OK , except the plane left more than an hour late so I couldn’t participate in an excursion I had that morning in Brcelona
At Barcelona, you have to get your passports checked before going to the E gates so give yourself time for that. The restaurants around the D and E gates are really limited compared to prior to passport control. On boarding, the gate staff tried to charge me EUR100 for my carryon, saying it was too big. I put it in their ‘measurement box’ and it fit with the top slightly protruding where the handle was. The gate staff then said my bag was ok to carry and put an ‘approved’ tag on my bag. I was bussed to the plane I boarded a ‘Level’ carrier which I had not heard of before. If you booked through a code share like American, you will be served food and alcohol on the plane. They do not provide complimentary ear phones or blankets. The internet was free but only for texting. WhatsApp worked but Spotify did not. Entertainment choice was adequate, movies were old and selection was limited. On arrival at LAX, my checked in bag was damaged as the wheel was broken. I am taking this up with Iberia. Their website and customer service was moderate in terms of user friendliness. You have to have all your documents and prepared to be patient and persistent. Let’s see how this goes. All n all, for the price I paid, I would recommend Level.
Overall a great. However, the seating is way too narrow, for guys with any shoulder width. Luckily the crew moved the guy next to me, or it would have been miserable.
The flight was decent. I purchased my flight through Iberia, traveling with my elderly mother with mobility issues. I try to pay for luggage and seats online prior but Iberia website directs me to AA website. AA airlines website does not recognize the record locator. My mother and I are separated and each get a middle seat. She is seated the furthest away from a bathroom. I had to sit behind her to see her wave at me to use the bathroom. Lights out on the flight and I could not see her wave and she is not tech savvy to push an attendant button even though I showed her how. The attention to this detail puts AA at the bottom of my list when traveling with my elderly mother. Bad execution and handling when servicing those with extra needs due to mobility. I could not get her to the bathroom because she’s slow and she had to wait for me to get up from my middle seat then move her out of her middle seat. She had an accident which required that I hel her clean up before taking her back to her seat.
Almost great...Need more signs around the airport, especially in Italy Marco Polo.
HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.
The plane was not well maintained. The entertainment system didn’t work properly, eg moving map. Many of the seat controls did not work. Cabin temperature fluctuated considerably during the flight. The seat allocated was poor, it was noisy and offered no privacy. The perfume in the toilet triggered severe allergies. Crew was very goid.
1. The flight was late and I did jot get the seat I paid for. I paid for extra leg room and a window seat. I got a middle seat without extra leg room. 2. The customer service representative was not helpful. Explanation: many passengers arrived to the service desk in Madrid near baggage claim to rebook our flights. (We all missed our connecting flight due to delays in JFK). Upon arrival, ghere was one service agent and one line-business. After about 25-30 minutes the agent left and we could see her making a phone call. After about 5 more minutes, 2 other agents arrived. During our wait, another line formed for main cabin customers. We were told to go to the other line, even after waiting around 30-40 minutes. This would have been disastrous for ghose of us who had been waiting for so long. The agents need more training.
I originally chose two aisle seats for my daughter and myself in the same row. We got seated in the middle, three rows apart. Both of the men sitting in front of us reclined their seats fully leaving us NO room. A totally uncomfortable flight for eleven hours.
