I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.
Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
They ran out of the second choice of food was stuck with fish
Service was very good, food and entertainment systems were good
Food was served to different people at different times and it wasn't clear why. The crew apologized for the wait. But it felt odd and inconsistent. They could use charging ports on each of the seats. Mine didn't have any. Also, they could've offered more snacks. It was a 12+ hour flight and no snacks were ever offered. Everything else was OK.
No frills airline with minimal leg room and no entertainment
I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.
toilets could be cleaned more frequently, everything else was pretty good.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
a completely full flight - felt quite carmped in, despite being on the window seat. Meal served could better. Surely different from pre-covid trips I used to take to and from Bangkok.
Very good from the beginning to the end. Amazing experience
Always enjoyed flying with Emirates, flown with others but they don't really measure up. The others are cheaper without a doubt, but not as good as Emirates
They changed the flight time without telling us and were unwilling to help with rebooking because we booked through orbits/kayak
Mostly good and consistent of Emirates service. Christmas menu was great initiative and tasted good. Taking the bus from terminal to the plane spoilt the experience a little.
Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
It was delayed for 2 hrs. Flight attendants were not attentive.
We boarded but due to a technical issue we spent 4.5hrs on the ground waiting for the issue to be resolved
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
My experience with Underpricer was not great. The representative assigned to me did not tell me beforehand that selecting seats, which i could not do through ANZ, WOULD ADD SIGNIFICANT cost to my ticket (all flight segments were reg economy seats. The seat selections for the ticket, MCI-AKL, AKL-PER, PER-MCI, cost $284 USD. I WAS NOT TOLD AHEAD OF SELECTING SEATS chosen by the rep OF THE COSTS and never received an itemized invoice of the seat selections.). The costs of seat selection, an option solicited as a service, with no mention of costs, should have been disclosed to me prior to seat selection and certaily should have been itemized. For all I know, the $284 was not referred from the airline but made up and taken directly by Underpricer. Next, when i checked in, united couldnt find my ticket. This is probably why i didnt get a seat selection on that flight and couldnt check in online, despite Underpricer prompts to do so a week before departure, or at the kiosk at the airport. I had to wait for special help at the counter, then was told that because the flight segment, MCI-IAH, operated by United Airlines via the ANZ. ticket, had changed schedule slightly since I BOOKED MY FLIGHT, the MCI-IAH segment had been decoupled from the rest of the ticket because the IAH layover was now 12.5 hrs AND DID NOT QUALIFY AS A THROUGH FLIGHT TO AKL.. This meant my checked bag could not be checked through to AKL and id have to pick it up at IAH, THEN WAIT MOST OF the long layover WITH the large checked bag until ANZ counter in IAH OPENED for checkING just prior to the flight. Apparently, although underpricer had notified me of schedule changes, they did not update the ANZ TICKET, leading to this problem. Finallly, although I RECHECKED TH BAG IN At IAH 3.5-4 hours before the scheduled departure and the IAH-AKL segment was a direct flight, ANZ LOST MY bag and it took 4 days to find it and get it to me. Not fun.
Appreciated the ability to get an earlier flight home after flying in from in from Japan. No problem with boarding or crew service. The limited choice of snacks, compared to previous years. Aircraft seats seem to be getting harder and more uncomfortable all the time. Overall, happy to be home
Both my wife and I thoroughly enjoyed our return home from Tokyo to Auckland and onwards to Palmerston North. We would recommend using the Premier Business class for long-haul travel, any day. Well worth the extra cost. Cabin staff were exceptional, Thank you
The Air New Zealand product is terrible, it's as expensive as a Jetstar ticket with add ons but with surely staff and old aircraft.
Great service. Food could be improved but overall a very good airline
Wonderful trip. Everyone from checking in to the gate to the flight itself was amazing - kind, helpful, and has a beautiful smile.
The seats are feeling very hard to sit on. All the padding is flat, like sitting on a park bench for over an hour
Space between seats on Air New Zealand is generally tight. The crew on this flight was excellent! Very attentive and nice. You get free wine or beer and chips and of course the Air New Zealand candies. 1 hour and 35 min flight approximately.
All good, except entertainment system could have been better. More choices.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
On the Qantas flight, I could barely hear some of the announcements. It was better when I could read them on the screen.
Our boarding and flight was very good. However when we landed and pulled in to the gate it took 55 minutes for the jet bridge to be positioned next to the aircraft. That caused us to miss our ground transportation and it caused us unnecessary last minute transit planning and expense. Our flight was AA1733 on March 17, 2026
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
an hour late, then had to disembark on back stairs and take 4 flights up to get to main airport. No warning, and difficulty for those with canes and poor knees.
It was ok, the additional baggage charges were a bit excessive given winter is a time for skiing. To have to pay $600 extra for skis was tantamount to robbery. Airlines should consider sporting goods as baggage. Likewise, they should consider increasing the number of bags allowed on international flights to known ski destinations.
I'd like to see AA's flight safety record clearly and prominently posted online.
It was a good flight and no complaints. It just wasn't anything that was better than any other flight.
Excellent as always, I won't fly to Australia, and back to the US on any other airline. The flight crew is always top notch, and have a way to make one feel extra special. Thank you for your service, I would rate Qantas Airways a 10+.
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
No internet on flight, which makes log travels really hard.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Dear Team, I purchased a full travel package that included 2 checked bags through you and JustFly. However, when I arrived at the airport, my ticket showed 0 checked bags. Since I was traveling internationally to India with 2 bags, It was a $200 per bag at the counter, which was extremely disappointing. For an international trip, why would I ever choose a no‑bag option for only $20–$30 less? This seems like an error in the booking process, and I am requesting clarification and a resolution. I have called JustFly and on phone for 1 hr :53 min and they couldn't help till I show some kind of proof etc which isn't possible but besides that love your service and using it for years !
Good one but just notice that you have to ask several time to get water or coffee .
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
On this flight...fine. The one from India to Abu Dahbi, awful.
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
It was an old plane with seats not comfortable and with little space for the legs. I must say that the previous flight I had was amazing on a very comfortable new plane
1 hour flight. No complaints. Some drinks would have been nice.
Crew was amazing as usual. Very comfortable for a 13hour flight. Check in at ATL was terrible. Ticket counter charged me $200 for a small bag. Apparently Kayak sold me a zero luggage ticket. No carry on no checked. So the check in desk charged me a bullshit $200 dollar fee for a small gym bag weighing less than 20lbs. In true 3rd party ticket buying. This will turn into a finger pointing process between Kayak and Etihad. Now I'm going to have to ship my bag back in the mail a day ahead of my return flight.
