Good crew and a great experience. Only good things to say.
Great thanks - a whole row to myself. Good food but film selection not great.
It is okay. Flight was on time to start and early to land
Fantastic. I am low vision and was impressed with how helpful and accommodating the service tam was. It was super appreciated! I was pleasantly surprised about how delicious the food was. Like, “I wish I had more even though I’m no longer hungry” delicious. 100% enjoyable trip.
The boarding process was such a chaos with everyone crowding at the gates. There was no structure. The onboard crew were fantastic and very good.
There were several different delays but we ended up being delayed a total of 40 mins or so. It was annoying we had a gate change which made it take longer to leave DFW, and we had to check our carry on. Ugh
Boarding was a shambles, pushed us all onto the airbridge and then made us wait for ages
Spacious business class lie flat sear. 2 hour delay leaving LHR led to a misconnection in Phoenix. I was place on a much later flight but that would mean a 6 hour lay over - more than half the time it took to fly the 5000+ plus miles from London, That second flight was only an hour! The staff in London said they could do nothing which led to uncertainty through the long haul flight. Thr agents in Phoenix were very responsive put me on a 5 PM flight to SAN but that flight was delayed so we took off around 6. There is little storage for personal items in the pod. There was no vegetarian meals left so flight attnedant did her best to cobble a meal from snacks. All in all I was disappointed in the AA experience.
Very good. Flight on time. Cabin crew were all really friendly.
BA is now my preferred way to travel. On ground staff in Canada, London and Nairobi were patient , polite and helpful with our group. On board staff went that extra mile to make sure we felt important. Best of all, no lost luggage! Highly recommend BA in fact have 2 more long hauls with them this year.
an absolute disaster and nightmare on air condition. IT WAS FREEZING!! everyone around us had hats, hoodies, gloves outdoor jackets on. that segment of the aircraft had a fault I assume...no amount of suggestion to turn down the air con helped. otherwise all good.
Everything was very good, short delay Toronto to Regina on my return to Canada but not a big deal. Thanks Kayak, Dr. Ian Stewart
The company hand out head phones so one can watch the movie and other entertainment throughout the flight, after all the ticket is already high Other than that my flight was very good and the attendants was very professional.
Boarded smoothly, took off on time. Entertainment screens were reliable and the movie library is abundant. Food better than wtst was served on the first leg of the journey by another airline.
Check in was incredibly fast, fukuoka was comfortable and crew very pleasant. The only negative was that the boarding was somewhat chaotic, but it so often is these days as airlines tend to board by how much you pay and not by what an orderly process of filling the plane would be.
It was ok. Even after the airport bus took us to the terminal , we did not expect to walk 35 mins inside the airport to the gate . A 15 min walk is ok . Especially if there was any delay in TSA check which happens to is too then people can easily miss the flight.
Excellent bit seats are still a little too small and there's that $75 baggage charge.
Very disappointed with how we left Heathrow, and the service from Air Canada. When food was given, I was skipped by the attendant, and when I went to tell him, he just dropped the tray of food on my table. Leaving Heathrow and landing in Montreal were bad, which is not Air Canada’s fault, but the service itself was not good.
Air Canada is the worst airline I have ever flown. They lost my luggage, cancelled my flight, refused to pay for a hotel, charged me for business class even though they changed my flight to economy and there is no process to get someone on phone. Would not recommend Air Canada to my worst enemy.
Air Canada is the worst but the only option for my route
LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.
Flight Attendant Karen Lynn was an absolute delight. She assisted in every portion of the services provided throughout the flight, aided with any and all concerns expressed by passengers, and even helped comfort an upset child who was one of five of a traveling family. This quality of service is what keeps me coming back to American. Thank you!
The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
Very quick boarding. I was surprised we only got a small water and small thing of cookies, everything else was for purchase. No entertainment. Crew was excellent though.
Flight delayed in terms of boarding and Kayak was great in updating but the team on the groping at British Airways were really poor
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
The information in the airport, and the app was different. Be aware. Different terminals in Stuttgart, so we had to walk a lot. It's a small airport so it wasn't a big deal, but it was ludicrous to see the error in the app.
Flight was delayed and there was boarding pass and flight information errors resulting in confusion and stress
Food was terrible , crew were excellent , IFE was dire . Overall comfortable seat and cabin. Nothing special .
