Very helpful in getting us off the plane first to make a tight connection.
Very unfriendly approach to me when you rescheduled my return flight due to your delay. No help to address my health concerns because I am diabetics and had orthopedic problems. No clear explanation where to clear customs. I had poor customer service
The seats were really cramped. The high backs on the chairs made you feel claustrophobic.
Maybe more diverse entertainment. Although the inflight cameras were amazing 10/10
Boarding was chaotic and the flight left late but arrived at a decent time. This may have been because of the sxsw festival that was going on.
I was pleasantly surprised as it was my first time flying with them. The seats were comfortable with more legroom than usual. The service was great too! The entertainment was good but could use a few more new movies.
I experienced trouble with the automatic bag check in. When I scanned the baggage tag I received, things were fine as the conveyor belt moved forward then abruptly stopped! My luggage traveled about 4 feet and I had to reach over a barrier to retrieve it. I went to another scanner position and when I scanned the SAS baggage tag, the screen told me it could not continue!! I went to another scanner position agent who had me put it on the conveyor belt by her & somehow sent it down the belt. I flew from Bergen to Oslo with a two 2️⃣ hour layover before connecting to LHR. My bag was NOT on the flight. I had no clothes for the next day when I flew to Boston. I filed a Lost Bag report and waiting for updates.
Please see my comments for the flight from Chicago to Copenhagen
We were sitting in SAS plus. Super friendly, service that went above and beyond on a Full Flight too! Meals were deliscious and trays were cleared promptly. Generous drinks offered throughout the flight. Would like to suggest better movies on offer to watch.... In all genres and maybe more cooking shows? There was only 1, Nadia's Everyday Baking... Thank you
The meal offered was fish. I am allergic to fish. When I told her, she just took the box of food back without offering me an alternative.... I had to ask... can I then have a bag of chips? She did give it to me. I am a Euro Bonus gold member. Please just take the time to offer something else. Easy and from a customer service point of view, .... Considerate.
