There is need to introduce HOME COUNTRY of Departure Meals
They gave us chocolates twice (for whoever would like an extra chocolate - kids did!). I asked for an extra water, and I was given one. Crew was very friendly!
The flight was delayed by an hour. Made the connection uncomfortably tight.
Service was bad and food they told us they only had pasta very rude
The row of seats were so cramped it was difficult to get in and out of your seat. I even upgraded. A long flight and sad accommodations 😵💫 the shorter flight was very comfortable and the seating was spacious
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
Excellent once on board. Security staff at Johannesburg rude and aggressive.
I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.
The flight attendants were rude in the DEL to FRA flight. The transfer between the two flights at Frankfurt International Airport was an unpleasant experience. The airplane was never parked at the terminal, but was deboarded instead on the tarmac itself. For those passengers in need of a wheelchair, it was a nightmare to come down the stairs and then rush across the airport to catch the connecting flight from FRA to IAH. Upon arriving at IAH, it was informed that the luggage had not arrived. Would make it a point never to travel with Lufthansa again.
Good service … bus transfer upon arrival from plane to terminal: atrocious!!!
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.
Flight Attendant Karen Lynn was an absolute delight. She assisted in every portion of the services provided throughout the flight, aided with any and all concerns expressed by passengers, and even helped comfort an upset child who was one of five of a traveling family. This quality of service is what keeps me coming back to American. Thank you!
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
Very quick boarding. I was surprised we only got a small water and small thing of cookies, everything else was for purchase. No entertainment. Crew was excellent though.
Flight delayed in terms of boarding and Kayak was great in updating but the team on the groping at British Airways were really poor
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
The information in the airport, and the app was different. Be aware. Different terminals in Stuttgart, so we had to walk a lot. It's a small airport so it wasn't a big deal, but it was ludicrous to see the error in the app.
Food was terrible , crew were excellent , IFE was dire . Overall comfortable seat and cabin. Nothing special .
If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping
