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Flight attendant served beverage to everyone during meal service and forgot about me. Had to call her several times until she realized it. Not a good service for a business class flight

The plane was good - on time! But can the stewardesses smile or actually be nice - not to bark the commands

This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)

overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.

Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.

I never share this kind of things but I have to share this out of respect to myself and how surprised I was I got a shoulder injury so I went to Turkey to get a procedure to my shoulder ( I can prove and provide it with documentation from the hospital to you) and on my way in this flight, I asked one of the crew members who’ s name is j. Muller to help me to lift my carry on to put it up in to cabinet and she told me she can’t do it , and I said I m sorry I m injured , I really need help , then can you please find someone who can help me ? And she gave me this nasty attitude and refused to help me . Then I was shocked because all I asked was for help, i didn’t even ask her to put my carry on bag up for me , all I asked her to help me so we can do it together. Then 5 minutes later another crew member who’s name is Jenny Rutz came and asked me if everything is ok And i explained her what happened and she told me if I create more problem, she will not let me fly i was shocked, all I told her was I was injured and I needed some help to put my luggage up . I am extremely shocked and upset , this was so unprofessional, rude and unnecessary. I thought their job is to help us in our flight. She disrespected me , embarrassed me, made me feel like I m a problem and threatened me to get me out of the plane In front of everyone I am 41 years old mature and kind woman, i have never in my life experienced something this unprofessional and this disrespectful ever They both turned something so simple and normal into this terrible experience for me and for the people sitting around me . So it was so uncomfortable and unfair that the other passengers who were sitting around me and next to me got negatively affected by the event and told me to take their phone number so that they can be my witness for the crew member’ rudeness and unprofessionalism I m still very upset how can people be this rude and heartless I will never ever want to fly with your airline company again

Crew was wonderful, snacks were so good and quite a variety for free, food was mediocre, big selection of movies and they kept lavatories pretty clean throughout the flight

It was not made clear that additional passport control is needed before queueing up for boarding. The seats were very uncomfortable and cramped even for small persons. The arm rests were not fully capable of lifting up out of the way and the media controls cut-out made them even worse to lean on. Just one audio channel was working on one of our seats.

Flight was very full and we had to checkin our carry on. Stuff however promised us that our luggage will be the first one to come out and it did

Great food - movie selection was good. Plane was a few minutes late but got to destination on time.