I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
I did not fly by vergin atlantic from bangalore to vasco da gama
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Miami airport needs more thorough signage. It was a long walk from my transport point to the check in desk,
Flight took off an hour late. Had to stay on the tarmac for half an hour after landing. Both annoying.
We had an unfortunate experience where we had to leave the aircraft after boarding, shortly before the scheduled takeoff time, and re-board. The reason given was that a passenger felt ill and had to cancel their plans and therefor their luggage had to be found and removed.
We’ve used VA before many times the experience is always been good they have lovely staff and the food is always delicious.
Everything about the flight was amazing from check in to boarding entertainment was okay food we didn’t try.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
The crew was very good. However, the equipment was a bit dated. Some of the electronics were not working. To top it, three bags didn’t arrive with me. Two of them were delivered a day later. I’m still waiting for the third bag, I was so looking forward to this virgin Atlantic flight, but, I am disappointed.
British Airways staff are very polite and willing to help.
Two flight changes before the scheduled flight. On the day of the flight, the flight was delayed, which caused the connecting flight to be missed. Then, I was directed to another airport (CUN) and traveled to Tulum. American gave a $12 voucher for lunch. The least expensive item on the menu at a Mexican restaurant was $9.99. Driving to Tulum was a bad auto crash, and traffic was delayed two-plus hours. The bottom line is that we should have been at the hotel at noon, but it ended up at 11:30 PM.
Miami lounges were overcrowded and we were unable to get in. We only had a short time. But the banks are too tight in all American hubs
This particular flight wasn't very full at the back, so there were three seats available for spreading out and getting relatively comfortable
There were several issues with this flight. I have flown quite often internationally and I was surprised by the lack of presence of attendants other than meal and drink times. The food was not best but I feel that is the norm. We also had to get off the plane once in London via stairs and bus to the terminal. Anyone who had another flight had to then get another bus to another terminal. This causes me to miss my flight and have to rebook.
Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.
The boarding process was a nightmare and though we were traveling business class, we were in Group 2 and the organization was terrible. The Business Class on this flight was crowded and did not feel clean and nice. Overall, I would not travel Business again on the American Airline flight through British Airways Not nearly special enough for the considerable cost .
Not too impressed with them to be honest. They had forgotten my gf meal, despite the fact that the app had notified me that it was sorted. Apparently there is a ‘glitch’ in the system, according to one of the stewardesses, and has been for a while. Also the legroom in economy is way too small (and I’m a slight person) and are very uncomfortable. An extra Internal flight I booked via the app, had not even given me the option to order a meal, so was unaware of that and left without food on a 9 hr. flight !! Don’t think I’ll use AA again after this.
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
First time flying internationally with AA and probably my last. Not military friendly at all. Didn't allow free checked bag for military family members (dependents) on orders like other airlines. We were charged $100 for baggage weight overage (5 lbs!)even though we had military orders allowing us extra.. Didn’t allow military members to board early. Inefficient and long wait time to board. Seats are smaller and more uncomfortable than other airlines.. no drink service for over 7 hrs of flight! After initial meal was served, the crew never offered a snack or drinks until the breakfast's was served 1 1/2 hrs before landing. Overall expensive and poor experience for the entire flight.
Short flight so no food or entertainment. Good landing at SFO and on time. We were told no carryon luggage yet lots of people were puting bags in overhead compartments. The rules need to be made more clear. I was on the first leg of an international flight and this is the first time I could not have carryon luggage.
This flight didn't happen for me because of overbooking.
My flight was overbooked and they would not let me board. I had to book another flight and pay the full amount of that flight. I did not get any help at all from Air Canada or United Airlines.
Comfortable seats and movies entertainment available. Better experience than the flight from Toronto to Denver.
Poor air traffic controller staffing led to a 50%reduction on flights so we got to wait 4 hrs for our flight! Very disorganized at the gate Poor communication with customers
It was delayed by almost 90 minutes and that messed up our plans but it was beyond UA’s control that is what we heard
Terrible experience, flight was delayed both ways. Limited compensation for the 5+ hour delay. Will not be flying Air Canada Rouge, and don’t recommend you do either.
The boarding was relatively quick, the crew welcoming and flight uneventful. The omission of meals on all airlines is unacceptable especially when the flight is during a mealtime such as this one, (lunchtime), is unacceptable.
Everything was simple and easy. The lady at the gate was super friendly, I wish I had her name to share. She's a little older, dark-haired. You can tell she likes her job and would be a great influence on any young people training with her.
Everything was made rather simple, so I appreciate that. All the people I dealt with from entering the airport in Jacksonville to my lonnnnnnng walk to my next gate in Chicago were excellent and very helpful.
I don’t understand why a reputable airline like BA would delegate their London flights to AA. Makes no sense to me, as most domestic carriers do such a poor job these days. Terminal 3 at LHR is a total dump
Cancelled flight minutes before boarding. Rescheduled flight was two days later
The flight attendants were EXTREMELY personable and appreciated the service, lights going off after dinner (probably the norm, but I haven’t flown evening overnight flights in a while). Thank you!
Business class seats were very dated on my plane. Very little storage, charging ports were not easily accessible, tv screen kept flopping away. Vegetarian food was disappointing: hardly any protein and severely under-seasoned. Crew was lovely.
The food was ok, but not great. They delayed boarding in Portland and did not enforce group boarding. But the crew was excellent, went above and beyond.
The food was pathetic. There wasn't much leg room and recline space for such a long flight. No tea/ coffee for a 2-3 hour connecting flight without purchasing! Really!?
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
Experience was good. Could have been better if we didn’t have to board an hour before the flight to ghana and miss relaxing time in the lounge. That process was very stressful
I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
