It took 1-1/2 hours to get our luggage after we landed. That to me is unacceptable
Very well organized both boarding and deplaning. Very satisfied with the service I received.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Did not enjoy this flight at all. All of my coworkers flew delta and I chose JetBlue because I really value how simple the WiFi and entertainment is and this flight I didn’t get either. Crew staff was unsympathetic to my system not working, everyone I asked for help with was extremely bothered by my request for help.
Little snafu at boarding. Staff communicated with gate poorly. Flight attendant was rude making disembark early. This was an older mint class. Needs an overhaul for sure. Food was good. The male flight attendant was really nice.
The flight crew that we had in our section may have been tired or something. I asked the flight attendant about my son’s screen not working and she spoke down to me like I was stupid. He still had no working screen throughout his flight. The other members had no personality and seemed like they were annoyed when you asked them for something. Definitely took a hit for simple things on my JB experience.
The flights are back on time and everything else runs perfectly.
The flight was excellent. The crew was welcoming and attentive.
We were told that our flight would be delayed for 90+ minutes because of weather, so we went to get something to eat only to have them randomly start boarding 15 minutes after the announcement, with no warning.
Delayed departure. Delayed after landing pulling into gate. Delay due to sky bridge malfunction
Did not happen. After being late over and hour we had to embark and get rescheduled . I got my hotel voucher 1:36 am !!!! . The flight was cancelled past 10pm. I had to pay for my hotel and camp the next day till 23:30 for flight to london. Then change airport and pay myself for transportation to Gatwick airport. Never again I will use your services. Unfortunately I have to come back.
Kind and accommodating staff. Comfy seats. Plenty of leg and luggage room.
Was good all around. Crew, food, paid for extra legroom, as 10+ hour flight Like the 787 as I don't have any problem with my ears, due to the planes pressurization.
The flight was delayed but at least they let us know early about it (the night before)! Everything after that was smooth!
Overall the new aircraft’s is good and crew is good. Just overall airline policies and process needs to be better.
We're not on the flight. Because of the pilot strike we were told to reschedule our flight to the 25th instead of the 19th. This has been an unplanned extended holiday.
I was good overall. The boarding was on time and the crew members very accommodating. The pilots were very informative and experienced. The flight was excellent. One of the best take off and landed I ever had, it was very smooth and control.
Air canada always does an excellent job with business class friendly staff great food ......
Ordered the vegetarian meal. Perhaps the worst in flight meal i ever had. Soggy and sad broccoli, overcooked rice and a FROZEN cheap fruit salad.
Air Canada did nothing for me when my flight got delayed and canceled and I had to spent the entire day in the airport and spend money on a hotel room, plus lose money on a car rental
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future
Gate closed way too early - over 1 hour before departure. Put onto next flight. Ticket had been changed without notifying us.
British Airways provided prompt service and maintained excellent cleanliness throughout the flight. However, the business class seats felt tight, and the cabin temperature was uncomfortably warm, making it difficult to sleep. Since I couldn’t rest, I turned to the in-flight entertainment, but the selection was heavily focused on Paramount content, which isn’t my preference. I also found the Bollywood movie options quite limited compared to other airlines. On the positive side, the spirits selection was impressive, and the staff was exceptionally friendly and attentive.
I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Courteous and warm. Good experience while traveling back with an infant.
Missed food service or not enough food available to serve the passengers. Very poor leg room in economy. Uncomfortable and old seats with some of the seat covers coming off. Lights, entertainment system and call buttons not working for an entire section of the flight between Del-Lhr. Very poor experience overall.
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
It was just ok. Half the bathrooms were broke on the flight.
