Absolutely horrible experience. It's an overnight flight for over 5 hours and business class does not have beds!!!!! I had a slightly bigger than economy class seat that was broken and not even reclining correctly. I should get a refund for this flight as they changed the aircraft to a small one and that is not what I paid the business class price for!
The plane is cramped and there is no space to move. The seats should not recline because when a person in front drops their seat you are trapped and you can't even see the entertainment screen because it is right in front of your face. I like that checked luggage is included. The food tasted good but they ran out of breakfast choices. The crew is nice.
I really didn’t like much. A lot of things can be better beginning with crew to seats and food is awful as well.
The food served was frozen salad and hummus. The hot meal was fine. Crew was doing bare minimum
Very poor! It was too hot! It smelled. The food was nasty. The bathroom sink to wash hand was barely working. The tray table was broken. Everything was just wrong!
Everything was good ,except the entertainment screen froses for hall way
Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).
Customer service is very bad. They don’t understand English or Arabic which made it very hard to communicate with them. Also when calling to discuss any issue with ticket reservation they hang the phone on you even when speaking to the manager. I will not fly Turkish airlines and I will not recommend to family and friends
It is much better than other airlines but not the best for the price
Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.
Food service was good. Aircraft was old and needed upgrade such as seats. Flight was delayed about 1 hour.
I requested a wheelchair for they haven’t got it, they are old and don’t speech english
Crew were professionals. However, the plane seats are too small -essentially there is no space to move around which for so many hours is almost inhuman but certainly unacceptable. Same with the bad quality of food and the fact that you need to purchase Wi-Fi
Pretty standard. Crew was helpful and friendly. Plane was clean and food was good.
It was a good flight overall, I just hate it when we get delayed because there is a small amount of layover time in Munich and you have to actually run to the next gate.
Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.
All was good. I would have preferred free drinks besides water (coffee/tea).
Connecting from Germany with not enough time to go thru TSA and security so many times. Kayak or whomever doesn’t leave you enough time between flights. I made it with 5 min before my zone was called. Too stressful
The plane was late and had not been cleaned prior to our flight from Frankfurt to LA, so we had to use bathrooms that were completely filthy and stank like hell. One of them eventually was even closed early on during the flight. It was a horrific experience.
I liked everything excepct the noise of the engine inside de airplane was a little bite higher.
