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Seemed like a cramped A321 config. Roasting hot cabin most of the flight. Wifi did not work. Lots of first time fliers, I think, who didn't know how to follow a seat assignment.

Seats were in disrepair. Seat back pockets were all broken. Seats recline very far, which is comfortable for occupant, but confining for person behind.

The flight and crew members was excellent. The food was nice too. Over all service and time is commendable.

Food could have been hotter. More padding needed in economy seats

Awful seats, poor air circulation. Smelled like poop for 3-5 mins after someone used the bathroom. Child screaming for 13 hours

Boarding from Accra was chaotic and disorganized. Otherwise, it was a good flight with good food and customer service

This time around, I felt that the crew wasn’t very professional. Speaking / laughing loudly and rushing through service.

The crew was amazing. Super polite and welcoming. Excellent communication and service.

We waited 4 hours in the flight to take off but then the flight was cancelled.

Terrible seats are very uncomfortable and narrow. Really hard time eating and painful buttons.. crew was very rud not allow anyone to stand not even to go to the toilets

Amazing! The food was great! Best airline meal ever. The crew was so nice and pleasant.

Flight was late, with scheduled 50 min layover at Frankfurt. Arrived at gate A54, had to get to B5. We now had 35 min layover with delay, at top speed it took 30 min to get to B5 hot and bothered. Not good. Boarding in Lyon was normal chaos, shoving, and total disrespect for anyone beyond group 2. Boarding for Milan flight was more civilized as we all had to take a bus to plane.

The plane was late and had not been cleaned prior to our flight from Frankfurt to LA, so we had to use bathrooms that were completely filthy and stank like hell. One of them eventually was even closed early on during the flight. It was a horrific experience.

Connection time and departure time were both changed to cause undue stree on older people who cant run through an airport

Prompt, efficient boarding. Clean aircraft and knowledgeable crew. Everything on time.

The hot towels before the second meal was an unexpected surprise. The crew was attentive and personable, and that’s a lot on a nine hour flight. And the hot pretzels were a kind of “auf wiedersehn “ to Germany.

Very disappointed. None of the bags from Newark & Toronto flight were loaded onto connecting flight to Mumbai. And yet, no announcement during the flight. No placard near the luggage carousel in Mumbai. Absolute mayhem at Lufthansa lost & found counter. Each agent taking 20 minutes to record each incident. Stood in line for more than 1 hour, after suffering through a 8 hour flight.

I am deeply disappointed with Lufthansa’s treatment of my elderly parents during their recent flight. They were supposed to receive assistance with wheelchair service, but the experience was nothing short of a nightmare. Upon arriving at the airport, my parents were left stranded and confused, with no staff available to guide them. Despite being promised help, they were ignored by the ground staff, who were not only indifferent but also incredibly rude. To make matters worse, some of the employees made racist comments, which is absolutely unacceptable especially for passengers with special needs. We will never fly Lufthansa again and urge others to reconsider if they need assistance. My parents were left to navigate a busy airport on their own, which is both dangerous and stressful for elderly passengers with limited mobility. This level of neglect is inexcusable, especially from an airline that claims to prioritize passenger safety and comfort.

Still haven’t finished the flight. Day 2. Missed flight connection for reasons not explained and had to spend night at hotel. Booked on early flight next morning and had to deplane for technical issue. So tired. Not happy. Seat changed to ver back of plane like they did on the outgoing flight. This airline is second rate at best. Bad form. Never again. Not duly compensated

Very good- my first flight with Airbus A380/800. Some of the food was not tasty , however. Everything else was excellent- the crew, the comfort, the process.