I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
Multiple delays and not straight answer from the United team
Stewardess spilled orange juice on my clothes/seat no help no apology just threw napkins at me to clean the mess up. Not Happy.
Smooth flight. Boarding was chaotic. Could not hear the gate agent over the intercom. People were lined up in the wrong lines. Groups one and two were told to board through line one and group 3 through line 2. All very confusing. Once in the air, the flight was smooth. There was no entertainment option on this aircraft, even though it was a larger aircraft.
The plane pushed back from the gate on time. However, it stopped on the ramp, and we waited for over 20 minutes before the aircraft pulled back to the gate. Apparently, something of importance had to be removed from the aircraft by the gate agent. I found this to be odd. The delay was not significant, but I felt that whatever was on the aircraft that had to be taken off, should’ve been done before we pushed back from the gate.
Electric plugs didn't work. Entertainment system wasn't working
The design of the light switch on the arm rest is ridiculous.
Smooth boarding process. Early departure, smooth flight, early arrival. The entertainment package has very good recent movie options. The flight crew were friendly and professional.
leg space better than expected. two washrooms for one plane isn't enough.
My suitcase was destroyed. The top part where the handle is is completed broken. And unusable now.
The gate attendant let me walk right by her with a bag too big for the overhead compartment
Smooth efficient airline. Think they should have their own bag drop as the queue took 30mins to bmscan and drop
Good. Lacking overhead bin space. No food offered but you can order online or in flight and pay for snacks.
No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.
The flights were in time and the bags arrived. well done
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Our three ski bags did not arrive and are still not delivered, one full day later. With one ski bag not traceable at all. I would not fly Iceland Air again.
Horrible. The flight was delayed by over 3 hours but updates were barely provided. Boarding started 3 hours late then stopped because their system crashed. So now, passengers were standing for 15 minutes in the open waiting to get boarding passes scanned and get on a bus. Duty-free closed around 4-4:30. Only 1 food outlet was open and it was super slow and busy since it was serving passengers from multiple flights. So a number of passengers couldn't buy meals at the terminal. Since the flight was delayed by over 3 hours, we could have been offered snacks on-board. Nothing. The seats barely reclined. In-flight entertainment options were pitiful. Overall, a miserable experience. Never flying on Icelandair ever again. :(
Bad. Flights were late, by hours. No clear information was provided even until the delayed boarding time.
Noted in last review. Good to know, though air Lingus on European flights does not offer any food or drink, even though we were on the plane for 3 1/2 hours from Naples to Dublin everything you had to purchase even water.
Seats were alarming close to the row in front of you. I didn’t do the measurements online, which I’m sure they’re available, but it seemed much tighter than other planes, but the airplane itself was well maintained and looked fairly new. My only complaint on the staff was that we’re on an international flight. Normally they give you wine with dinner and the flight attendant decided to pull some strict restrictions and wouldn’t give more than one glass of wine per person, and you could not share with your spouse, which seemed ridiculous when we have four people on the plane with us and only one person ordered wine asked for a second one and she said oh absolutely not. It’s only one per person Which on a transcontinental usually is not the case. They’re very attentive on making sure everyone is as comfortable as possible.
Booked through Kayak, couldnt take flight, Kayak punted to Orbiz, Orbiz punted to Aer Lingus, Aer Lingus said sorry about your luck, try Kayak/Orbiz. Terrible customer service collecting air fares and not even offering a voucher when customers cant take flight
Gate agents kind of serious. Had to wait til arriving at gate to choose seats. Thankfully they did give us seats together! And grateful the honored our age, giving us seats at the front.
This flight was delayed and caused me to miss my connecting flight from New York to Boston. I had to rent a car and drive myself home to avoid waiting another 5 hours in the airport.
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
Really lovely trip and flight. The flight staff were so accommodating and warm throughout!
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
Was not aware that Aer Lingus was like the cut-rate services in the states, with no food or beverage (other then 3.50 Euro coffee) and no screens for entertainment. Was a great flight, but not much in the way of services.
The boarding process was quite loud and chaotic. The flight attendants kept barking over the PA system about people needing to only stow large items in the overhead bins. During the one and only service, I was hit by the service cart. At the same time, a passenger was returning from the bathroom and the crew definitely saw him but stopped a few seats short of allowing him to sit down before starting service and made him wait a good 10 minutes before passing his seat and allowing him to sit down, after which he had to ask for his snack and beverage or he would have been passed over. Neither flight attendant thanked passengers as they left; in fact, I did not see them again once the plane door was opened.
Flight Attendant Karen Lynn was an absolute delight. She assisted in every portion of the services provided throughout the flight, aided with any and all concerns expressed by passengers, and even helped comfort an upset child who was one of five of a traveling family. This quality of service is what keeps me coming back to American. Thank you!
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
The seats in row 31 are terrible and small and uncomfortable. Don't ever sit there. The window seat is so close to the curve of the plane is so annoying. I paid extra for this seat and I hated all 10 hours in it.
Food was terrible , crew were excellent , IFE was dire . Overall comfortable seat and cabin. Nothing special .
If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping
Delayed flight due to lack of crew caused me to miss my connection
Please make sure the number of seats matches the number of overhead bins and passengers don't carry on more than one bag.
Seating is tight if you don’t upgrade. Food was decent. Boarding and unboarding was efficient. Smooth flight. Could make upgrades more affordable
