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They gave us chocolates twice (for whoever would like an extra chocolate - kids did!). I asked for an extra water, and I was given one. Crew was very friendly!

Overall excellent service and Frankfurt Airport was very efficient and clean

Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.

It would have been nice if my luggage had made it onto my connecting flight as well. Now I have to wait for my luggage to be delivered and that might take a while, which certainly put a damper on the entire experience.

Always having a good experience with Lufthansa. I prefer them over anyone else. Sometimes prices need to be more affordable. Munich airport is clean and good, services are available and it’s overall a good experience. I have been flying with Lufthansa for close to a decade and I hope many more to come.

I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable.

Very good flight, only problem is the boarding process where some peoples do not have manners and do not how to fly ( preparing your documents, oversized carry-ons, not understanding or feigning to not understand directives).

Seats were very small and of poor quality. Service was good.

Paid for aisle seat and got a middle seat in back. One of the more uncomfortable flights I have been on. Impossible to get a refund.

I like entertainment on the plane once I got it to work. The touch screen really had a hard time responding to touch. Boarding was excruciatingly slow. Getting through passport control was bad enough but security had a line of us not moving at all while this team of security people took their time going through every item of one single passenger, not letting anybody else advance (only one lane open while the equipment was there for 2). I would have missed my connecting flight had it not been an hour late itself. I know the airport is not the responsibility of Lufthansa or Kayak but I mention it as the reason my experience was not great.