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They were very pleasant and helpful. My husband and I were sitted apart. We asked if we could be seated together were told flight ws fuly booked but would try. After a while they were able to make it work we got seats together. Their food is good and attendents are very friendly/helpful.

The crew were friendly, dressed professionally and helpful when needed. The food was good to very good. The seats were comfortable and entertainment selections were excellent.   For that long of a flight Athens to Newark Economy is a little tight and the space became uncomfortable about mid-way. Next time I would try and get a Premium Economy seat. Especially for the return flight when one can be less enthused and tired. On the way to a vacation enthusiasm can outweigh discomfort.

Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment

The staff were very friendly and helpful. The seats were very comfortable and spacious. The entertainment was amazing, and so was the food!

Excellent staff! Flights were delayed due to technical issues after everyone was boarded and we sat in the flight for almost 2 hours before taking off. Not enough vegetarian food was available despite pre-ordering. The staff did an exceptional job dealing with both the problems neither of their making.

Better entertainment; the lack of it made the very long flight even longer

POOR CREW BEHAVIOR. RESTRICTIONS ON FOOD. FEELS LIKE ECONOMY CLASS.

First time flying Emirates and business class. What a civilized way to travel, everything was wonderful organized and relaxing. Thank you for providing the best first impression!

The food was pretty good and the crew were excellent. It would have been excellent all round but for screaming children. Six hours at least of a 10 hr flight. Mostly 1 child clearly on the spectrum and probably ADHD but I really felt for the parents and grandparents who were obviously struggling and doing the best they could under the circumstances. No reflection on the airline of course and we all need to be more tolerant with these challenges . Slept for 15 hrs when I got home.

The boarding experience was worst ever. Single aerobridge used for boarding and deboarding which led to lot of chaos. Food options were not great. First flight delayed by more than 3 hours which led to missing of the next flight we were stuck at Dubai airport by more than 6 hours

better announcing at the gate prior to boarding and better organization of various gps

This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)

Edelweiss is now Nickle&dimming, not even a complimentary wine on the intercontinental flight. Sitting space is the smallest I have ever seen.

Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.

Flight was cancelled due to technical problems with the aircraft. It would be nice if SWISS would invest in new aircraft; that would for sure minimize the technical issues with (old) aircrafts.

The seats had no space at all beyond the knees. The seat in-front literally reclined on your face, very uncomfortable plane. Was nothing like the normal SWISS experience. The food was okay but could be better.

It was a pleasant experience accept temperature in the plane It was extremely cold in the airplane that I was shivering I got sick because of the extreme cold temperature on my flight

Crew was wonderful, snacks were so good and quite a variety for free, food was mediocre, big selection of movies and they kept lavatories pretty clean throughout the flight

It was unclear that additional passport control was needed before boarding. The seats were cramped and uncomfortable even for small persons. The arm rests were unable to be lifted completely out of the way and the media controls cut-out made them uncomfortable to lean on. One audio channel was not working on one of our seats.

Great food - movie selection was good. Plane was a few minutes late but got to destination on time.

Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.

There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane

Very good crew. Food service above average. Seats very small for a 12 hours flight.

Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

They lost my baggage and I still have not got it back. Disgrace

Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.

A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.

At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !

Flight was late over a hour just like the first one. WiFi was down.

I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology

Excellent service. Made United 's business class look like a cattle car

I have been flying Turkish Airlines for the last 5 years it’s always great service, on time , excellent food, only one thing wasn’t reliable is their on board WiFi most of the time it doesn’t work.

My checked bag did not get loaded on the aircraft in Istanbul. Other than that, the flight was smooth, on time and the crew was friendly, efficient, and professional.

You need to weight all bags together because we were 2 and we allowed 4 bags plus hand carry and personal items. We trying to saved bag like we put our stuff in 3 bags so we don’t have to carry more bags and airline also save space time less bags less work. We had only 1.6 kg over and we requested crew he said it’s airline policy that you need separate bag that’s ruined our mod and carry that suit in our hand in plastic bag he didn’t understand that we have less bags that make sense if we brought over luggage then it’s problem. I think if you guys change your policy and weight all together that will be good

Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.

After boarding cabin was too hot AC didn’t work

Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.

Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.

Very happy with the service, comfort, and food on Turkish Airlines. Security and check in was great.

Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.

Delayed take off but I think they waited for passengers.

I had to fly United where the flight crew was atrocious

Flight was delayed for no reason and I missed my connection. This added another day of travel and I missed an event I was traveling home for.

I traveled with my sister, however ,we booked a flight separately, and we don't sitting next to each other. The staff on the board where on the top of this unit they find us sitting together. Ty lufthansa team. U are the best

Courtesy of waitress. Could improve on time management and check-in

Other than the delay of flight, this crew tried to make the best of bad situation.

Terrible. Super uncomfortable/less room than a domestic flight and flight was 9.5 hours. Food was terrible. Flight attendants slammed the cart into 2 people in our party numerous times as they were both over 6' tall and sitting in the aisle.

The wi-fi wasn’t working on the flight from Munich to Chicago and I’d already paid for two devices before they notified us not to purchase it. I think that should have been mentioned as we checked in or boarded not once we were already on board during the safety brief. The flight attendant stated that we’d get a voucher, but we didn’t receive anything while on the flight, so I don’t know who’s responsible for issuing a voucher or refund.

The airplane did not offer standard outlets so I was unable to work on my laptop. This is totally unacceptable for an international flight.

No complains with the crew. But generally speaking food is awful, entertainment is not good either.