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Great service, great food, and comfortable business class seats... Friendly and professional flight attendants and ground crew, overall 5 star experience!

It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.

Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.

In general terms the service was excellent. I would ask that they add more content in Spanish to the catalog of movies, series and music.

Service was superb and the flight experience overall was great

Multiple errors by Turkish airlines and Istanbul Airport kept us from making flight. Stuck in Istanbul!

I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence.

Flight canceled and uncanceled. I had already rebooked and so have to pay for both. No one is willing to admit fault

They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours

It was a terrible airline. The air hostess and the people in the flight, just very rude.

Disappointing. Had to pay 70 euros for one checked bag. Transatlantic flight was cramped, not very comfortable

It was not Iberia. It was with United. It was great!!!

We had a seat that would not function. No Wifi or inflight entertainment was available. Food was very poor. Attendants were very accommodating and apologized for the problems.

They offered several meals and snacks, the crew was very friendly and kind. There was a broad selection of movies, shows, and games. I was impressed!

My son and I are 193 cm tall. We had reserved and paid for seats with extra leg room towards the front of the cabin. The day of the flight, we learned that Iberia had changed aircraft. We were assigned regular seats way back in the cabin. When we landed from our first leg we spoke with agents at the gate and we were told that they couldn’t improve our seats because the flight was full.

I am quite satisfied. The flight was on time and landed early. Staff was friendly.

I could change to business before flight and everything was perfect except for entertainment which was none.

Booked with Iberia but flight was with Level. This switch of airlines was not published anyware and I was not made aware. Service was horrible, attendants were rude and nowhere to be found. Interior of plane was disgusting and dirty, trash on the floor, bathrooms were dirty (probably because flight attendants were not collecting trash from passengers). I have never encountered this on any other flight or airline. A public bus or metro in Los Angeles is 10 times cleaner. Had I known this was not an Iberia flight I would not have booked this tickets.

Iberia subcontracted the flight out to Level (?). I would never fly Iberia/Level ever again. Old planes with no tv’s or wifi. Barely edible food. Small seats. 10/10 don’t recommend.

Flight was an Iberia Flight on Level but seemed to be outsourced to a 3rd airline - Wamos. Seating pattern was different than when booked, we waited on the JETBRIDGE for 45 minutes to board, food was terrible. Movie options were limited to about 20 and very old, TV shows was limited to about 15 and equally as old. Staff was fine but definitely the "b-team". Landed about 60 minutes early and waited on the runway for 45 minutes - despite that Logan Airport in Boston recently added new gates. Mediocre experience at best.

Good, everything went straight forward and on time, I am satisfied

Perfect timing, perfect departure, lovely crew on the ground and in the air.

Good flight. Take off a little late but make up the time

Everything’s went straight forward, no issues, good service and friendly crew

Left on time and arrived on time both ways, thank you

The flight was 45 mins delayed but the crew provided water and necessities like tissues

Cheap flights as you expect with Ryanair. I would take cheaper flights over entertainment and comfort for short haul travel. Main issue is usually delays at airports. In this case we landed roughly 2hr30 later than planned due to earlier delays with the plane. Not the worst I imagine

We each paid for 10kg checked in luggage. Flying out there were no issues sharing one case (20kg). Not so coming back. Additional £48 charge and unable to provide an explanation of why it was ok on one journey but not the other, or indeed what material difference it makes between 2x10kg cases vs 1x20kg case. Scam, and appalling from Ryanair.

Easy process and good flight experience The food good be better

I didn't like. The seats and the floor were very dirty and it is not the first time