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Okish. But for £550 , I’d have preferred a better experience

The crew were friendly, dressed professionally and helpful when needed. The food was good to very good. The seats were comfortable and entertainment selections were excellent.   For that long of a flight Athens to Newark Economy is a little tight and the space became uncomfortable about mid-way. Next time I would try and get a Premium Economy seat. Especially for the return flight when one can be less enthused and tired. On the way to a vacation enthusiasm can outweigh discomfort.

The flight experience was good, but connection time was cut shorted because of delayed start.. it would have been helpful if the flight showed which gate/terminal we need to go for connecting flight and flight timing was less than 30 minutes to connect which made ourselves stressful to catch next flight 😔

On the DXB to IAD flight, missed the snack between the meals again...

Good food and staff. Flights were delayed making catching the connecting one tough with no time to stretch in between

It was economy plus. That is all. I literally felt like traveling in economy class with a little extra leg room. Poor food. V restricted options. Worst of all POOR CREW ATTITUDE.

Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.

All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time

Different rules going from Dubai to Ahmedabad vs going from Ahmedabad to Dubai Horrible, only 1 baggage was allowed to carry on and no personal bag, i had to put personal bag inside carry on

I liked everything accept the delay try to improve in that area

Everything was great except food . It as okay not good not bad

Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.

Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.

I would recommend flying SWISS to anyone. Very impressed by the quality of food. The staff was extremely kind and accommodating. They arranged a shuttle to help a group of passengers make connecting flights when there was a delay.

I have no complaints. The crew was attentive, pleasant and heloful

overall the flight was good and we were happy they waited for us. However, our luggage didn t make it and this caused us a lot of problems.

Excellent Airline. Food, crew and comfort was perfect. Entertainment screens were old. Didn’t like them.

This was an upgrade to business class and really enjoyed the experience. Much better than my earlier flight and thank you.

I never share this kind of things but I have to share this out of respect to myself and how surprised I was I got a shoulder injury so I went to Turkey to get a procedure to my shoulder ( I can prove and provide it with documentation from the hospital to you) and on my way in this flight, I asked one of the crew members who’ s name is j. Muller to help me to lift my carry on to put it up in to cabinet and she told me she can’t do it , and I said I m sorry I m injured , I really need help , then can you please find someone who can help me ? And she gave me this nasty attitude and refused to help me . Then I was shocked because all I asked was for help, i didn’t even ask her to put my carry on bag up for me , all I asked her to help me so we can do it together. Then 5 minutes later another crew member who’s name is Jenny Rutz came and asked me if everything is ok And i explained her what happened and she told me if I create more problem, she will not let me fly i was shocked, all I told her was I was injured and I needed some help to put my luggage up . I am extremely shocked and upset , this was so unprofessional, rude and unnecessary. I thought their job is to help us in our flight. She disrespected me , embarrassed me, made me feel like I m a problem and threatened me to get me out of the plane In front of everyone I am 41 years old mature and kind woman, i have never in my life experienced something this unprofessional and this disrespectful ever They both turned something so simple and normal into this terrible experience for me and for the people sitting around me . So it was so uncomfortable and unfair that the other passengers who were sitting around me and next to me got negatively affected by the event and told me to take their phone number so that they can be my witness for the crew member’ rudeness and unprofessionalism I m still very upset how can people be this rude and heartless I will never ever want to fly with your airline company again

Flight was diverted from Firenze to Pisa causing delay and inconvenience.

The flight attendants were very attentive and recognized that I had a very short layover for my connecting flight. The head flight attendant went out of his way to find out my connecting gate and ensure that I expedited the aircraft quickly.

Turkish airlines always is an excellent airline, bottle water, comfort kits were provided. Decent food on board, friendly staffs.

Was an excellent experience I have been flying Turkish Airlines for 5 years and always will

Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).

Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.

Check-in was a mess, transfer flights were sepersted so no one could sit with their company. Some tickets were closed to online check-in without notice hand luggage allowances were not checked so oberhead bins were already full halfway through boarding.

Crew was good. Plane and seats were cleaned and good. Food and entertainment system was bad.

Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.

Business class in Turkish airlines is like none other. They separate themselves and highly recommend it

Amazing, great airlines to go in business class. Hospitality is amazing. Food is great and lounge in Istanbul is at another level.

Ground crew at checkin in Hyderabad airport was terrible, they seem to be intent on being a pain to passengers. Folks made a huge fuss about size of backpack and made me rearrange contents to make it fit in the sizing slot. All for a flight that is 60-70% full.

Food options in Economy class can be improved. The headphones on the entertainment system only have a single earphone active, this can be improved.

Not a great experience. Food was very poor. Overall experience was mediocre to poor.

My baggage got struck in Rome while coming back from Hyderabad - SFO I missed my connection from Delhi to Hyderabad, and they were offering me a flight 3 days later. I had to purchase my ticket to go to Hyderabad.

Good flight overall But aircraft is little old- 747-400. Hence it is spacious compare to newer 787 dreamliners Asian vegetarian food was reasonably good

This flight was operated by Air India and it was good experience

The check in staff was excellent. Some of the ground crew at Bengaluru airport that Lufthansa has outsourced to are terrible. The airport security removed my 2 power banks and set it aside from my check in luggage but they ground staff refused to go pick it up despite the airport security confirming it’s waiting for them to pick them up. I was very disappointed by their utter disregard for customer service and unwillingness to help me.

Entertainment system have to be updated. Allied partners charging money for alcohol - in fact international flight.

Plane was bit old and sits were cramped. But flights crews did an amazing job to take care of us. I would consider Lufthansa again just for them.

The flight was delayed, missed my connecting flight. Also missing one bag and no one can help me. The bag arrived the day after and the airport can't locate the bag.

I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.

Other than the inflight video screen freezing for about four hours everything else was brilliant.

The aircraft interiors are falling apart. Felt like a waste paying for business class as it was indistinguishable from economy in any way.

What a pathetic plane it was. Entertainment system didn’t work. USB port was broken. There was a hole on top of folding serving table. Broken restrooms in the middle of flight.

Our seat monitor did not Not work either way going to Vietnam. I had a bulkhead seat with plenty of room, but with No monitor, it was a long flight with no movies. Fun was good, staff was Excellent.

Ok, where do I start, hmm! Good things first - the meals/food was tasty, the seats are comfortable and legroom in Economy was ample and foot rest with message roller is simply amazing, Wi-Fi Entertainment works well. Bad things - in-flight entertainment screens and remotes either had physical damage and or simply not working. This was the case for more than 1/2 the flight. Flight that was long haul - 12+hrs non-stop. If you want a cracker or a biscuit with your tea - forget it, they carry none. Feel like having a chilled beer - forget it as they will serve you room temperature always and every time. The crew seem young and inexperienced. Will I fly again, yes I would only because it gets me from Sydney to Delhi in 12.5 odd hours (fastest), otherwise I will never. It has been what a year or so since TATA took over but I have not seen any change, I really hope this changes.

I will never ever book air india in the future. I was with my family and at delhi airport I had to go through too with horrible experience. My 12 years daughter saud that she will never come bqck to india the way people treated us. There was no line for bags drop off since we checked online and print tag at their Kiosk as per email instruction. People working at the counter were so careless and rude. They were keep talking to each other than taking care the customers. I will not recommend anyone to fly via air india. I had horrible experience. Especially, the staff at checking counters was very very rude and careless. I have feeling if air india won't change the way they doing their operations they will out of business in a few years. Air hostes were not happy . I did not see a smile on anyone in the plane. I called twice for the assistance and no one showed up. I hope you will sene this to the Hire authority. I left a video with an another employee of air india who asked me about my experiences. I hope they will make some changes ASAP. Regars, Mohinder Kumar

Food quality deteriorated after Tata aquired the airline. No alcoholic drinks till last meal on a long haul 15 hour flight. Entertaiment systems needs a complete overhaul.

Non reclining seats on a 14 hour flight. Crew skipped drinks for my row at least twice.

The planes are dated and need upgrades. Seats are not comfortable and entertainment equipment doesn’t work