Late again to leave and late to arrive. Seats are too hard.
Late again to leave and late to arrive. Seats are too hard.
Despite delay due to weather ,flight was a pleasure and in particular the staff who worked their tails off because of the delay
Jet2 fab as always. Despite the shambolic airport process to get us to the plane (nothing to do with Jet2) and the time that set us back, all the crew were superb in getting us on our way once boarded.
Everything from check in to the flight was great. Helpful staff. Immaculate planes. There is nothing I would change
Staff were excellent but space wasn’t the best, seats were cramped and windows had no blinds.
There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient
They are organised and customer service is so good from arriving at the airport until finally landing at your destination. The experience is a million times better than travel with Ryanair.
All was good but they should bring back seat pockets. It’s difficult trying to travel with small children and keep having to get stuff out of flight bag and then have nowhere to put it!
No hot drinks but otherwise a good flight with decent leg room
The boarding at both ends good, the seats were a tad hard for any long flight, but okay for short haul, 2A and 2B had good leg room. On the return flight we landed at terminal 2 as opposed to where we should have land at terminal 1, so we had a bit of a wait for a bus, which delayed the onward journey. But all in all a good flight.
Kayak sent several notifications that the flight was late. This contradicted the information on the airport boards. This was extremely confusing and we very nearly missed the flight purely because we double checked with the info desk when the flight stays said’closed’. Kayak notifications are therefore unreliable and pointlesa
Usual issues with flight delay. Perennial problem of travel by plane.
i didnt go this was a hacker booked this flight on my debit card !
Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew
Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber
I was charged at the gate for bags I had already paid for. There was no other option. I am trying diligently thought easyJet website but making no progress HELP!
Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
All around poor experience. Barely got on flight because it was ostensibly overbooked. Forced into checking a carryon bag with empty overhead compartments. Nickeled and dimed. Charged for coffee. Despicable.
The on board air steward really made the journey. He was very entertaining
I was disappointed there was a 40 minute delay to flight
Good service for a budget trip. No problems at all
Well... Our flight departed with more than 3 hours delay from Beauvais.
Boarding was with buses, but they let people without priority boarding before people with priority boadring.
Keep track of your departure times and communicate in Airport. I could have spend an hour more in my lounge
Never have real problems...very ho prices for good the rest is all great
Would have been a very good flight, but busses did not meet the plane at the destination airport (NAP/Naples) for nearly one-half hour after landing. Clearly the airport concessionaire’s fault, not RyanAir’s.
On time and reasonably comfortable. These airlines need to find a way of sitting their passengers in queues whilst waiting to board
Very good, staff seemed to check random cabin bags for size pre boarding.
It was fine. Communication was great as we were delayed
I haven't had a ok flight with Ryanair in so long!
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
This flight went smoothly and the economy plus free upgrade worked very well.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
I’m not a happy customer. Lufthansa cancelled my flight 3 times, and I had to rebook a flight to Larnaca, but a flight to Tel Aviv and pay for a hotel. Then the flight back was cancelled and now I have to find my own way back. Terrible.
No assistance as requested. Very late take off. Very hard landing And again , no assistance after landing
The connection to LYON was very tight. The flight was nearly finished boarding when we got to the gate
When we were boarding, we needed to go the desk and give the address of our final destination. While giving our address, I was yelled at because the woman at the desk couldn’t understand that I was giving her our US address. I kept giving her our street address and she couldn’t understand and she yelled “listen lady, I need your address. Just write it down!” I wrote down exactly what I had been telling her.
Crew was excellent. Sat us together after the airline changed our seats. This was the smaller plane/shorter flight so no entertainment or food.
I did not like that they failed to put my luggage on my connecting flight to Athens. I was promised it would be located and delivered within 2 days but later told there was no information on its location. This caused me to have unplanned for expenses because I then had to purchase new clothing to wear on my vacation. I did not receive my luggage until my return flight home. I will not be traveling with them again.
Overall experience is mediocre and the food was poor. I would avoid Lufthansa next time.
It was a great experience. I did find that some menu options were not available, which was a bit surprising, but over all a wonderful experience.
Overall a good experience. Heathrow was quite crowded and we did not knew the boarding gate just very late. Kayak sent a message with the gate number, but BA no and also it was not shown in the airport screens. so I had to wait until BA offered the gate number, as a result we didn’t have time to eat because we didn’t know how dar were we from the gate..
I wasn't able to request a special meal on the on line check in. I informed the cabin crew and they went out of their way to find foods I could eat. I am very grateful.
All went well- allow plenty of time at Heathrow, we felt like we got bused halfway to chicago when it was time to board, then had to carry baggage up steps outside. A bit of work for anyone who is less mobile or able bodied for sure.
Excellent service smooth flight f or the most part food was right now.I'm expectedly good.
It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.
I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!
The flight was good, my only complaint is that we were delayed in leaving by a significant amount of time.
Flight on time. Food was poor - low quality and hard to eat due to poor layout
Experience was probably the best I’ve had on BA for a long time. Only thing is A380 is old now and it needs upgrading. The en re attainment screens are very small and the touchscreen barely works.