Everything great. Just didn’t get my checked bag. Never left Berlin
Everything great. Just didn’t get my checked bag. Never left Berlin
It was a busy flight and all the crew were very helpful and gracious
Never flown with LH before so all in all wasba good experience. Also good to know that approx 24hrs prior the flight opens up for being able to organise the seating free.
Food should be provided according to the passengers selection. In flight entertainment system must be updated with latest devices and applications. Proper over head headset must be provided rather than providing cheaper ones.
In a half empty plane LH put me on the only row in Economy plus were 3 people were sitting. Instead of asking either one of us if we'd like to switch to an empty center row , they moved people from the back to the empty middle rows. In the end I felt cheated because I paid more for my seat and lost out.
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.
My incoming flight from Rome to Munich was on time. But part of the deplaning process is that we had to take a bus to the terminal. The layover time was too short so me and other passengers that were going to make the Munich to Diussepdorf plane were stressed. We all ran through the terminal and we got there right on time to find out that our plane to Dusseldorf was 15 mins late.
Absolutely horrific. Not only did the plane not board until AFTER it was supposed to have arrived in Luxembourg, but at the VERY last minute they announced that they would have to bump 10 people from the flight. Of course our family of 4 (trying to make it to Luxembourg to see my children’s 86 yo grandmother for Christmas) was bumped. There were 4 staff members, only one of which was even remotely trying to answer questions or get people on another flight. The reason they bumped us was bc a crew member was sick so instead of 110 passengers they could only take 100. This seemed ridiculous for a 30 minute flight where nothing is served anyway(!!?) They told us they could only book us on a Lufthansa flight at 1pm, but that there were no seats guaranteed. They also told us we would get a €250/person voucher for our troubles. They then gave us a link to a website to get those vouchers. When we got to the gate, the Lufthansa crew said that the flight was already overbooked and it was very unlikely that we would get on board. When asked if we could get our luggage and rent a car instead, they said it would take at least 2-3 hours to get our luggage. When we finally were allowed on the flight at the very last minute, we arrived in Luxembourg and none of our luggage (5 bags) with all of our Christmas presents and clothes/toiletries for the week made it to Luxembourg. Oh, and the link to get the vouchers doesn’t work….I think Air Dolomiti has a lot to answer for. I will be sure to avoid them at all cost in the future. I would recommend that companies like Kayak should use more professional air lines.
Our flight got canceled by Lufthansa just 24 hours before the departure. We lost time and money because of this
Flight left late. Missed connection. Rebooked in the morning. United couldnt find rebooking. Had to buy a new ticket to get home. Horrible all the way.