I was given a middle row seat and the plane was a small 737-800. Much too cramped for a full flight of over 5.5hours.
Cons: "The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray."
Pros: "The price was good"
Cons: "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
Pros: "The crews are very friendly nice and helpful!"
Cons: "Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?"
Pros: "Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints."
Cons: "Vegetarian meal could have been a little better"
Cons: "Company website does not work and cannont do check in ahead of time."
Pros: "Food was OK"
Cons: "Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain"
Pros: "Nothing this was the worst flight I've ever been on."
Cons: "The crew didn't have any control of the passengers and they let them do whatever they wanted."
Pros: "Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great."
My two luggage issue during my trip from kansai osaka to Shanghai. 1st booked tickets online, a iliitle hard time to follow all questions when I booked tickets. I haven't selected 2 luggage so that Spring Airline of osaka crew charged $181 US Dollar with my 2 luggage fee. Also, crew member mentioned I maybe be able to get money some back because I should got differe rate, the rate of luggage should was matched with tickets I ordered from edreams. I did try to access edream at the day I was changing my boarding pass. Therefore, I hope Kayak if can help me getting some my luggage fees back, I will appreciate a lot. Thank you, Jie egusa
This is a terrible airline. Worst seats I’ve ever encountered. Avoid at all costs!
Pros: "Cheap fare"
Cons: "I have a small carry on bag. They said it was too large and I had to check it. They measured it and said my wheels would be outside the allowed length. So they insisted I check my 8kg bag and charged me $50. I have used this bag many times on Spring and other airlines without issue. It's small. Very sneaky by them."