Checking a bag at KEF was time consuming due to long lines despite having a business class ticket
Pros: "Flight was relatively empty. Professional crew, comfortable seats"
Cons: "I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options."
Pros: "The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge."
Cons: "Better communication between all aspects of the company."
Cons: "Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay"
Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Pros: "The crew was very nice."
Cons: "I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink."
Pros: "Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air."
Cons: "Nothing,"
Pros: "The price"
Cons: "Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey."
Cons: "They forgot our vegetarian meal requests on both flights. Few drinks. Old movies."
Pros: "The overall experience was okay, no food service and seats were not super comfy."
Cons: "More leg space for a long flight and free snacks."