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Very friendly and efficient staff. Would definitely fly Saudia again.

Entertainment on all 4 business class seats were terrible audio and could barley hear. The 11 hour layover in Riyadh was a nightmare and no one told us that nightmare matter what we do or what we were willing to pay there were no places to rest or sleep and nine of the lounges allow you to enter them no matter what unless you are 4 hours or less from flight time. With a 78 yearold mother with me this is ridiculous. The employees of the airline in Riyadh and of the lounge treated us like servants or lower class people. Never again

I wonder why checking carry on bags while the checking process was done by Moroccan security. Is it question of trust or Morocco security system is not qualified enough?

J’ai mon carte de fidélité Sky team gold À Dubaï je me sui présenté avec mon carte je sui rentré dans le louange Maintenant arrivé à Riyadh on m’a refusé que je rentre que parce que c’est la carte de Air France Et pourtant il y’a le partenariat bon brefs Tout ça c’est du racisme parce que je suis un africain

Thw pla e was freezing by dar the cildest flight i’ve been on. The seats are comfortable the leg room is spacious and the seat is in leather very confy. Unfortunately old plane so no plugs the entertainment is limited the inflight internet is very expensive 20$ per hour for 50mb on a 17h you will take 2 times to contact your family and work. At this cost it goes very quick very high. The food is very mediocre A breakfast tastless A snack A meal super spicy A lot of improvement are to be made

The seats’ reclined like premium economy seats, ie, not much.. but leg space was a lot l, so it did not feel cramped. Crew was very friendly and helpful.

Good variety could have been better; crew not as friendly

Since it leaves at 2:00am you sleep through most of it.

Flight was delayed, but there was no explanation why. Seats were comfortable and service was good. Food was good and there were more snacks than I expected.

my screen did not work properly. I couldn't watch any movies nor the flight information. I can see the flight info on the remote only. the toilet is very small and tight actually it is the smallest toilet I've ever seen in a business class. ( I'm not a big body person) in Jeda airport the first bus broke down so we transferred to a second bus and it took a long time to move. the seat spacing was good in 2 by 2 configuration. the food and the service was OK for a short flight.

Online was good boarding also but a child was crying all the way with no intervention from crew member.

1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.

It has been a couple of years since I flew with Etihad last, after having a unpleasant experience with them coming out of the pandemic. I can say that the experience has uplifted, but I can’t really rate the service. At Barcelona airport the service was great, with their dedicated Etihad staff very helpful. The onboard experience wasn’t great, not very personalised and it really makes sense why Etihad doesn’t feature in the top 10 2023 Skytrax awards. The crew just seemed to be inattentive and almost absent from the cabin. I felt that I had to keep getting their attention. Even after I’d finished my meal, an hour went by before I had to call them to clear the tray/plate etc.

Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served

My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.

Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.

Food was very good. Again tray could use a non-skid mat. I had a regular seat - comfortable - able to sleep undisturbed. Boarding was uneventful.

Crew was good, boarding mediocre, food choices were limited, seating was not comfortable

Sits are very uncomfortable Don’t feel like to travel in Etihad. It was 1st time we traveled in Etihad now we decided we don’t want to travel in Etihad.

Food and beverage service have rooms for improvement .there were no entertainment facilities available