The plain was on time. Better seating, better service than Discover. I wish I could used them for my return flight. I have used them before, and they were always good.
The plain was on time. Better seating, better service than Discover. I wish I could used them for my return flight. I have used them before, and they were always good.
The business class seat is the same as economy with 2 people instead of 3. That's not how it should be.
We were helped whenever needed and had a pleasant flight.
they canceled my flight and we’re absolutely atrocious and helping me rebook
bad seats, meager food quantity. bread not fresh. Hollywood films lack entertainment.
Efficient boarding process. Staff are nice. Food should be better.
Great except my luggage was. Lost my entire. Trip and I had. To go buy things and waste. Time trying to find. My luggage
You need to reimburse me for my seats purchased and luggage.
Very very poor. Reliability is the main issue. The flight from Bangalore to Frankfurt was delayed by 8 hours and hence we couldn’t make the flight from Frankfurt to St. Louis ( which was later canceled by Lufthansa ) . Bangalore airport lounge 080 is EXCELLENT. The shower in the lounge is first class. Wished they had some extendable lounge chairs for sleeping for the weary passengers. FRANKFURT AIRPORT IS HORRIBLE! WILL NEVER EVER FLY IN OR OUT OF FRANKFURT. There is no jetways for the Lufthansa flight and the bus took so long to reach the next terminal. We had to clear immigration and security checks again and again though we are transit travelers.
Great, the staff the service and everything was very good, without delays very comfortable.
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
One flight attendant not wearing a mask over nose, 50% of passengers not either, and no effort to correct. Boarding was very late with no information - lots of standing around waiting.