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The boading process was fine. Had to wait for bus from tarmac to terminal. Had to go through 2 or 3 security checkpoints in Lima to make next connecting flight.

It was a short flight, sits uncomfortable No food was provided. Staff was lovely and kind .

Check-in was a total disaster, almos a full hour in the line

My experience it was okay but have many thinks to be better. For example the food, the comfort.

They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again

I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go

Everything was as you would expect in coach - fine. Flight was close to on time.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

Worst airline , charge for everything even for water, seat space is very bad

Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin

Poor In food , poor in entertainment , passengers don’t get for free not even water

Flight delayed by an hour and 5 mnts, missed my connection from Ccs to porlamar, had to stay over night hotel cost and new tickets.

My fly was cancelled so i run to the airport and fight for my fly Thank god at the end was good

The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position

No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.

Seat space was terrible no food on a six hour flight

No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.

The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.

Tap being tap...the company had better days, service is terrible, not comfortable at all...

Flight to Lisbon from DC was great. Was surprised to get dinner in middle of night. Hardy breakfast may have been better. No real complaints. Snack in morning was good and real coffee was a real benefit

The staff were great - very friendly and chatty. I checked in online at 9.30am, when check in had opened at 1.30am, and choices were already very limited, so act fast.

A bit disappointing. Our business class seats were not cleaned from previous flight. They were also missing headphones and bottled water. Dining options were not always available.

The flight from MAD to LIS was absolutely horrible since they didn't allow me to board the flight I had paid for. It turns out TAP has a rule hidden deep in their terms of services that if I miss any of the flights in my multi-city plan they will automatically cancel all the remaining flights. I don't know if this is unique to TAP or common practice, but it seems quite ridiculous that I pay for a flight plan and due to unforeseen circumstances miss one leg of that plan that all remaining plan flights be terminated.

The flight was delayed causing me to miss my connecting flight

As far as I could tell, there was no food service(!) on this flight. Like the attendants were on strike? No entertainment or wifi. Like, I didn't even know where we were unless I looked out the window and tried to recognize landmarks. Never had such a flight. I think you would have had to pay for water but they never offered that service.

Spacious (space to extend your legs and not feel crammed) and good entertainment and decent food!

Tap air portugal first has you pay for the flight. Then you realize that seats are extra. Had i known that i would have booked emirates instead for a few dollars more

What didnt i like? You had to pay for seats after the booking was paid for. If i knew that beforehand i would have booked with emirates for a few dollars more

British Airways changed flight times after booking, allowing very little time between connections. We had to rush to barely make the next flight. They also ran out of certain vegetarian options during our 10-hour flight. Crew was fine, but overall a very unpleasant experience.

I had assist travel booked in Denver to Manchester, but not listed in HeathRow, my daughter use a spare wheel chair herself for me , when going thro to board at Heathrow there was no help travel down for the ramp until a member of assistance stepped forward and insisted he would take me down the very steep ramp, seems he was the only person concerned with my safety.

Sub par plane for an international flight. My seat was so cramped even after I paid for more legroom. i was basically in the aisle with everyone banging into me the whole time. Will not book again unless I have no other choice.

Horrible. Flight was canceled and customer service was way below par

It was cancelled. And they had terrible customer service to rebook. Then our rebooked flight was cancelled

The economy seats had space unlike Iberia Airlines from NY to Barcelona.

Comfortable seat Attentive cabin crew Asian vegetarian meal very good Not enough drinks were offered during flight No ice cream Snack offered before landing not good very unpleasant taste no choices

Same comment as before for the luggage. And the gluten free breakfast burrito made my husband sick....

Basically a smooth ride to Madrid. There was a little hiccup with boarding but it worked out. Overall great experience!

It was excellent and we will use in the future

It was a great experience. I did find that some menu options were not available, which was a bit surprising, but over all a wonderful experience.

Overall a good experience. Heathrow was quite crowded and we did not knew the boarding gate just very late. Kayak sent a message with the gate number, but BA no and also it was not shown in the airport screens. so I had to wait until BA offered the gate number, as a result we didn’t have time to eat because we didn’t know how dar were we from the gate..

I wasn't able to request a special meal on the on line check in. I informed the cabin crew and they went out of their way to find foods I could eat. I am very grateful.

The lack of organization at the boarding gate was shocking. It was impossible to determine where the line was and it was hard to understand the announcements. It was so confusing that my wife wanted to get on the wrong flight. I am also annoyed that BA is adopting the sleazy policies that the budget airlines invented of charging extra for even the first checked bag or choosing your seat.

All went well- allow plenty of time at Heathrow, we felt like we got bused halfway to chicago when it was time to board, then had to carry baggage up steps outside. A bit of work for anyone who is less mobile or able bodied for sure.

Excellent service smooth flight f or the most part food was right now.I'm expectedly good.

It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.

My flight got cancelled the night before suddenly. They rebooked only half my flights back. I couldn’t contact them for help and then I had to book a separate flight on my own to get to the new flight back that they had booked me on. In Flight services were great. But once the flight got cancelled I was left on my own. Same experience for a traveling partner going to a different destination

I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!

My flight was cancelled and I was rebooked onto 2 flights on American Airlines: one from Heathrow to Charlotte and then one from Charlotte to Tampa.