Cheapest flight | £1,042 |
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Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
The flight was delayed as they were waiting on catering. Catering. Was eventually delivered but they still had no food. No meals for us in business class - just a bag of nuts.
Very cramped seats in economy, difficult to get comfortable with your legs and feet and back. The seat width is ok but I’m average size. Food is HORRIBLE. Crew is friendly. Delays and very tight connections made it tough for navigating. We would have missed our connecting flight if it wasn’t delayed too. The terminal transit was slow and normally every 10 minutes before 8pm, after 8 pm is every 30 minutes!!!!! No free wine or drinks!! Below average attitude.
Check in process was unfamiliar. While receiving assistance the employees supervisor berated him for not walking the area. Lucky for us, he ignored her and helped us check in. Did not know about the baggage fees with economy basic and spent 450 GBP (nearly$600) just on bags for a total of less than 2 hours flying time (50 minutes one way) on a round trip lasting less than 3 days. Astronomically high price for bags. Our first experience flying British Airways and very disappointed. Completely overpriced for the service we received.
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
Everything was great - but then had to wait one hour for my luggage in Verona…
They canceled my flight , they put me on a different flight that was delayed and the connection was lost . They lost my luggage. And now I’m stuck with any of my belongings.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
American was good / British Airways partner was not as good…
The mobile app for BA could have been better. It did not update real time on gate chnage information at the airport.