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Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.

No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa

More information is needed on travel Requirements in the check in website

I liked the friendliness of the crew and comfortable flight. All good.

At 15 mins after takeoff captain inform plane needs to return to Medellin because a technical situation. The change flight to next day directly to Puerto Rico. They'll pay for hotel (a specific one), dinner, next day breakfast and transfers from and to airport. But when get to the hotel, hotel administration informs they don't have rooms available and that they did not confirm 'anything' to the airline. We wait until night, and nothing happens. My group of four stay in a hotel nearby and pay for it. Next day during check-in we explain to de counter employees all details and they call and make 'some things' and pay us hotel and dinner expenses. This employees are super heroes for us. Airline keeps us waiting for hours to resolve the situation. They could tell us, right away, that we select any hotel, pay for it and bring receipts next morning.

Everything was good. But this airline doesn't give ANY food. You have to pay for everything, including water.

Sería bueno informar que el vuelo es de bajo costo y saber que hay que pagar a bordo para conseguir algo de comida.

The worst experience I could have. They are not efficient

Half of the computers to print bags labels weren't working Not enough people to check bags I missed my flight

Seats don't recline. Took my water away at the gate, the one I got AFTER the security check. Said "no liquids", while others were carrying duty free without problems. Made me buy water on the plane for $3.

Tuvimos una hora de retraso en la salida de Madrid

Avianca could very well be the worst airline. $100 for a carry-on? Give me a break! Service is non existent. Really look somewhere else.

Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever

The plane was so outdated, that it made it uncomfortable. The temperature was hot during the whole flight

No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.

The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position

I did not like anything, first time I use company and for sure it will be the last time, they charge for simple operations that any other average airline wouldn't charge.

More than 3 hours of delay and not even a snack was given.

GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.

Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.

My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.

Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.

The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..

Surprisingly easy! I was hesitant to try this, but the cost swayed me. I actually felt like I had less stress than all the taxiing and possible delays that occur with short regional flights where you spend less time in the air than getting to and from the plane..

Nice flight, nice crew but no cookie or napkin with my seltzer.

Awful. I got stuck next to a person carrying a dog and behind someone with a dog. People need to board these dogs downstairs. The cabin is crowded enough with your pets

Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!

Delayed flights. Missed connections. Inadequate rebooking timeframes. Incompetent customer service agents. Rather than a 70 minute flight home, I had to drive for 5 hours, arriving home at 4am — epically bad experience with United that I won’t soon forget.

There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.

All went fine. Boarding was efficient, staff was really friendly, and we were kept up to date on any changes to our itinerary. My only note for improvement is that on this particular plane, the recline in economy class was negligible. I know it's a coach seat, but I had another UA flight (SFO to BWI) and the seat was more comfortable with better recline.

It was terrible because the flight was delayed for 3 hours.

The food needs to be improved, up to the standard of the people and the accommodation.

The strangest business class layout, 2-4-2, with alternate rows facing backward.