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Service was excellent. Staff at check in cleared hurdles for me so I could travel with my service animal.

We missed our connection in SFO What more would you like to hear? You changed our Rez It sucked We spent the night in a hotel Not Good

Comfortable seat, plenty of leg room which is so rare, overhead bin comfortably accommodated my carry-on bag. Deli box was tasty, service was good, bathrooms were clean. Uneventful flight, which I appreciate. Departed on time and landed early.

The seats were incredibly small and the attendants were grumpy the whole time.

4 out of 4 flights cancelled or delayed. 5th trip with similar experience

I did not like anything about that flight. The check in at the gate was horrible. The inflight service was bad and WiFi was not available for me to be able to entertain myself since it was a long flight.

The seat side plug ins didn’t work in my row, and I ran out of things to do since my iPad and iPhone ran out of juice. The flight attendant offered me a free drink but I don’t drink. I suggested a free snack box instead and she just shrugged and walked off. Why do us non-drinkers get the short end of the stick?

Efficient boarding, clean plane, decent beverage service, but inflight entertainment was missing and power outlets did not work at all throughout the plane

I had never flown Alaska before but I definitely will again . Their app is great and the staff was nice , the plane was clean and comfortable . I've been trying to think of something to complain about but I honestly cannot think of anything . And Alaska itself - wow! Such beauty everywhere out there

we were late due to plane's late arrival at the gate and then there was a glitch with a button or something that had to be fixed and we waited for a tech to do that . The flight was very bumpy and totally not anything to do with the plane or crew. Just saying what was a bit miserable and kind of worrisome give then recent circumstances with the planes. Nothing fell off or onto anything during the flight of take off and landing so I count myself lucky to have gotten to my destination there and back safely. Thank you for asking

No lounge access with “United First” ticket. False alarm about late flight, jeopardizing connection. Wrong meal. Loose power socket would not hold plug, could not charge device. In-flight access to text messaging did not work. Toilet seat on plane would not stay up.

We ended up with seats in the very back. So they did not recline. Have no idea why, we reserved and checked in very early. The isles were very narrow and the seats had very little leg room. But they did give us water, and a snack.

Boarding was terrible. My wife uses a wheel chair and she was in an incredibly hot closed metal cargo box for close to 20 minutes before getting on board

Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.

Quit making seats narrower and narrower. The guy beside me spilled over in to my seat.

They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.

Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.

Flight was delayed by over an hour and gate checked bags took 15 minutes to be delivered to the jet bridge.

I liked that we arrived earlier, you could improve your snacks give away

Nothing bad to say about the actual crew or airline. It was nice to have a complimentary FULL can of soda, as well as a snack. Blankets and earbuds were also provided at no cost for this red eye flight. I especially appreciated the free WiFi and movie selection with the Bluetooth option. It helped the flight pass more quickly. No matter who you fly, boarding and disembarking are always SUCH a pain. As I mentioned, this is on the passengers and not the crew!!