Very poor experience for the price paid. Airplane interior including seats were old and jaded. Seat tray table did not work properly. Head phone was defective and didn’t work. Food was mediocre
Very poor experience for the price paid. Airplane interior including seats were old and jaded. Seat tray table did not work properly. Head phone was defective and didn’t work. Food was mediocre
Mediocre staff, crappy food selections and no entertainment for a 14 hour flight. The only good thing was that it was a direct flight.
It would have been perfect if there was onboard entertainment.
Worst International flight I ever had in my whole life time. Boarding is the worst of all and flight experience was also not good. Screens were not working, seats were not comfortable and lot more.
Comfortable seats, on time departures and arrival, and helping staff
If you are traveling to mumbai -- must try SFO - MUM direct flight. It's a game changer when you are traveling to India. Timings are well designed, optimal and makes the travel enjoyable.
One of my worst experiences. Nothing was working in the flight. Entertainment system was broken, seat was very uncomfortable, crew did not offer water until food was provided, lights were not working, attendant call was not working. In short everything was broken and duct taped.
Service was good, crew response was prompt. The baked fish and Malay fish as well as the sauces with them were bland.
Old aircraft, crew were so so. Meals were mediocre. Flight to delhi was delayed. Lounge needs update and was mediocre too.
Upgradation in our flight seats made us happy. But the long time to catch connecting flight from Bombay to Hyderabad could have been avoided or shortened. Our was AI 116 from JFK NY to Bombay & A1619 from Mumbai to Hyd.