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Good to know
Low season | June |
|---|---|
High season | March |
Cheapest flight | £511 |
Average price round-trip | £641 |
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British Airways customer reviews
6.7
Based on 6,819 verified guest reviews
7.6Crew
6.4Entertainment
6.7Comfort
6.3Food
6.9Boarding
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Cons -
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I liked nothing, my connection was missed after a 6hr delay, 3 of those hours were spent trapped on the tarmac going nowhere. They rebooked me with a different airline for the next day but never confirmed my seat, so I had to wait another entire day… after walking around an airport for the whole first day waiting for the front desk to open to get my ticket. A 19hr trip turned into an 80+hr trip. Of course, British airways has no actual customer complaint phone line, so I have heard nothing at all from the airline. Oh, and they lost my bag. This trip cost an additional $3000, several days of missed free time, and some agonizing discomfort from so much wandering around airports and venice trying to find replacement clothing. This sucked.
Chicago to London flight was delayed an hour . Boarding process was slow . I missed my connection to New Delhi and My connection from New Delhi to Ranchi. Now come the really outrageous part! There was a flight from London to Bangalore that would have allowed me to reach Ranchi on time. I was about to but ticket from Bangalore to Ranchi when BA agent came back after talking to someone in back office and informed me that she cannot rebook me to London Bangalore flight as Bangalore was TOO FAR fro. Delhi. I waited 8 hr in London airport. I was flying business. Hope this review helps the airline. I was not asking for any money back for my missed flight. Anand Mohan
Pros:The crew was excellent! Great service.
Cons:More options in movies of other languages.
Good
A late notice on the departure board of a last minute gate change from A gates to C gates was particularly challenging for us. We are senior citizens who ambulate just fine, at our pace. This late notice caused all of us to run, or in our case, walk as quickly as we could from Gates A to the transit train then down an another long concourse. Anyone with mobility issues or needing a cane to walk would not have made it on their own and they wouldn’t have had enough time to coordinate wheelchairs. At first I thought this was just “how it goes” at airports, until I noticed a text I received on my trip-it app that notified me of this gate change- WELL ahead of the departure boards in the airport. Had I be paying attention to my app instead of the AIRPORT’S information system we would have been able to move on with ease and composed instead of ‘trotting quickly’ and agitated at the new gate.. I see this as a flaw in either the airport’s arrival/departure board system or in BA’s communication to the airport. Either way, there is a LOT of room for improvement.
As happened on the outbound journey to London, where the flight was canceled and rebooking took two days and several nights in a hotel, coming back was really no better. Again staffing issues and some misinformation as to the reasons, lead the story. We eventually boarded in London and then sat on the tarmac for a long time. Being 2 1/2 hours late to our Chicago destination I missed my connecting flight and there were none available until the next morning. A voucher was given for a hotel, but all the hotels in the area were fully booked. I resorted to finding a bus to get home. What a disaster of a one week holiday. One of the worst travel experiences I've ever had both coming and going. And I used to be such a devout British Airways customer from my many years of travel. Not any longer.
Pros:safe trip
Cons:no entertainment, no food, would like to be aware no food
Cons:Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight.
Pros:Great crew.
Pros:The crew and the food
Cons:The entertaiment selection. Should get better movie, TV and news selection
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27/11Wed
directBritish Airways
11h 05mLGW-CUN
10/12Tue
directBritish Airways
9h 20mCUN-LGW
£511
9/12Mon
directBritish Airways
11h 05mLGW-CUN
19/12Thu
directBritish Airways
9h 20mCUN-LGW
£518
5/12Thu
directBritish Airways
11h 05mLGW-CUN
15/12Sun
directBritish Airways
9h 20mCUN-LGW
£519
27/11Wed
directBritish Airways
11h 05mLGW-CUN
10/12Tue
directBritish Airways
9h 20mCUN-LGW
£520
3/12Tue
directBritish Airways
11h 05mLGW-CUN
8/12Sun
2 stopsBritish Airways
44h 31mCUN-LGW
£524
26/9Thu
2 stopsBritish Airways
32h 00mLGW-CUN
1/10Tue
directBritish Airways
9h 35mCUN-LGW
£525
21/11Thu
directBritish Airways
11h 05mLGW-CUN
25/11Mon
directBritish Airways
9h 20mCUN-LGW
£527
7/11Thu
directBritish Airways
11h 05mLGW-CUN
21/11Thu
directBritish Airways
9h 20mCUN-LGW
£530
21/11Thu
directBritish Airways
11h 05mLGW-CUN
24/11Sun
2 stopsBritish Airways
22h 10mCUN-LGW
£530
26/9Thu
2 stopsBritish Airways
34h 35mLHR-CUN
30/9Mon
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17h 55mCUN-LHR
£540
26/11Tue
directBritish Airways
11h 05mLGW-CUN
4/12Wed
directBritish Airways
9h 20mCUN-LGW
£540
16/11Sat
2 stopsBritish Airways
34h 00mLHR-CUN
21/11Thu
1 stopBritish Airways
12h 05mCUN-LHR
£540
16/11Sat
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34h 00mLHR-CUN
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1 stopBritish Airways
12h 40mCUN-LHR
£543
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2 stopsBritish Airways
34h 00mLHR-CUN
23/11Sat
1 stopBritish Airways
14h 50mCUN-LHR
£545
10/10Thu
directBritish Airways
10h 30mLGW-CUN
20/12Fri
directBritish Airways
9h 30mCUN-LGW
£547
3/12Tue
directBritish Airways
11h 05mLGW-CUN
12/12Thu
directBritish Airways
9h 20mCUN-LGW
£548
2/10Wed
directBritish Airways
10h 30mLGW-CUN
10/10Thu
directBritish Airways
9h 35mCUN-LGW
£549
26/9Thu
directBritish Airways
10h 30mLGW-CUN
9/10Wed
directBritish Airways
9h 35mCUN-LGW
£549
26/11Tue
directBritish Airways
11h 05mLGW-CUN
6/12Fri
2 stopsBritish Airways
20h 31mCUN-LGW
£550
11/12Wed
2 stopsBritish Airways
33h 10mLHR-CUN
19/12Thu
1 stopBritish Airways
13h 59mCUN-LHR
£552
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£619
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£623
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£752
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11h 05mLGW-CUN
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£1,622
3/10Thu
directBritish Airways
10h 30mLGW-CUN
£1,644
22/9Sun
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10h 30mLGW-CUN
£1,645
26/9Thu
directBritish Airways
10h 30mLGW-CUN
£1,646
23/9Mon
directBritish Airways
10h 30mLGW-CUN
£1,650
30/10Wed
directBritish Airways
11h 05mLGW-CUN
£1,653
7/11Thu
directBritish Airways
11h 05mLGW-CUN
£1,658
29/10Tue
directBritish Airways
11h 05mLGW-CUN
£1,660
5/10Sat
directBritish Airways
10h 30mLGW-CUN
£1,663