" was decent with decent clearance."(in 721 reviews)
"Good price, big ."(in 721 reviews)
Cons
"This was the worst ."(in 277 reviews)
"I will Kayak again."(in 248 reviews)
"Will from them again."(in 248 reviews)
Overall rating4.7 MediocreBased on 2796 reviews
Cleanliness
5.5
Comfort
5.4
Overall
4.6
Pick-up/Drop-off
4.7
Value for money
4.9
Recent reviews
Traveller rating
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151
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1171
Find reviews that mention:
10.0
Car smelled of weed for first 3 days. Car had a few small scratches and had stains on seats but was excellent beside that.... would definitely use again.Reviewed 5 Sept 2024
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2.0
Scam. Hard scam.Reviewed 4 Sept 2024
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2.0
Beware: they will change the price on you when you show up. Added in $300 in fees for insurance and Sunpass. Stay away.Reviewed 3 Sept 2024
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2.0
I rented with them to pick up the car at 12pm. On August 28, 2024 They took my money and they cancel the rent of the car because I didn't pick up the car at 12pm even though I gave them the flight and the airline that will be there at 5:20pm, until today I'm not receiving my reimbursement, I called again customer service and said that I have to e-mail to a different place. Waisting so much time because of the company incompetency.Reviewed 2 Sept 2024
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10.0
I got more than I expected. I was greeted by a person right in the airport, he took us directly to the car, helped with luggage, helped us with the safety seats for the kids. Once we were good to go, he sent us on our way. Same on the return. We arrived to the arrival platform where we were greeted by an employee, he helped unload the car, checked that everything was in order, that nothing was forgotten and took the car. WAY easier than what I usually deal with. The car wasn't new, nor in mint condition. But it was also cheap and really spacious. So all in all, we were very happy with the service.Reviewed 1 Sept 2024
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2.0
Rental agent was very rude cussing for no reasonReviewed 1 Sept 2024
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6.0
Car was OK but windscreen was broken and the car had some issues like a failure with airbag-system. It wasn’t very clean. Value is ok but not really cheap. The staff was friendly and the pick up from the airport was very easy. We had to wait 45 minutes because the car wasn’t ready when we arrived.Reviewed 29 Aug 2024
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2.0
Flight was delayed by 3 hrs and when I went to rent the car the reservation had “expired”.Reviewed 26 Aug 2024
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2.0
As far as the customer service goes, it was bad 3 out of 4 times we had contact with them. You get what you pay for I guess. Better stick to other rental companies. The employees are stressed out and weren’t really nice, except for one encounter.Reviewed 25 Aug 2024
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4.0
You certainly pay for what you get. Pros: At a week and a half out we were able to rent a full size car for approx $45 a day. The car worked, as did the ac. Cons: the places feels like it’s in the middle of nowhere with only 2 people working. When we arrived there were 5 people ahead of us and the wait was about an hour. And you wait outside in a shaded but no ac. The car had over 100,000 miles on it. They have you sign 4 pages of disclosure but never mention that if there is sand in the car they’ll charge a $300 excessive dirt fee. The worst was the shuttle ride. Ruben, the driver was, not the sharpest tool in the shed. He was so rude, didn’t acknowledge he heard me when I said my airline after he asked. It was so hot and had his window down. While we sat in the last row sweating our butts off. This genius decides to turn the ac on after we depart Terminal 1…we were terminal 2. I will NEVER rent from this bottom feeding, nickel and dimming place again.Reviewed 6 Aug 2024
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2.0
The customer service was poor. I ended up not taking the car. The Office Manager , Ms. Brown saw that I was not satisfied with the service of the driver (Sanjay) and encouraged me to follow my gut. I was almost finished with the service when I changed my mind. One of the men wanted to know which direction I was travelling with the car. That was a scary question.Reviewed 2 Aug 2024
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10.0
The staff working at Economy were courteous, professional, polite, personable… really helpful in every way.Reviewed 2 Aug 2024
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