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Due to very heavy rain in Jakarta which caused bad floods on the highways the captain kindly delayed the departure to allow many passengers to reach the plane with almost 2 hours delay. Otherwise the flight was smooth and uneventful. I was disappointed that given the long delays the passengers were not even treated to a free bottle of water. I had to buy a packet of salted peanuts and bottle of water since I missed lunch.

They don t offer even a glass of water need to buy a drink if you are tursty they can save money and timeby cancel the food offer for 1 hr fly both fly nobody buy and try sale on boad thinkthe we can buyduty free store

Compared with other LCC, Air Asia is a lot better

AirAsia is running a bait scam by listing a lot of flights to get as much booking as possible but ending up merging the flights to fill the seat. They will change the schedule as much as they would like. Just beware when booking their flights and if you are tight on schedule. Prepare to be disappointed.

We had an emergency seat to more comfortable and more leg room. It was good for a budget airline

Liked the food. It’s was delicious! The cleanliness was average.. we saw dried liquid stains on the seat head in front. The flight was delayed. My experience with other airlines is that the flight crew usually announces an apology for the delay . Maybe air Asia doesn’t deem it necessary.. In summary the only positive that stood out was the food.

My flight got cancelled 7 days before departure, the the replacement flight was cancelled again and I was not notified, but found out during check in.

Delayed by 2 plus hours and utter chaos at the boarding gate. Boarding gate changed twice. People were stuck at the boarding gate with no access to food water or medicine.

The seats are not great and there is no entertainment. However, it is a discount line, the people are great, check in was easy, the food options were decent and inexpensive, the flight was on time, and we arrived safely. No complaints for the cost. Would fly again!

Efficient turnaround, flight on-time. Pre-ordered food arrived hot and was pretty good for the price.

The flight delay... but bus from the airport be on time

Bad experience, delay like no tomorrow. Original schedule departure time at 9:30pm, delayed until 12:05am only depart.

Great. Very satisfied with a direct flight from Penang back to HK international. Stewards in the cabin were very friendly and helpful. Would not hesitate to fly with Air Asia in the future.

Second time flying on AirAsia. They’re fine for a low cost carrier, so I don’t expect high level hospitality. They could have informed us that the flight would be delayed even if by a few minutes, instead of the passengers asking the gate agents why we’re not boarding 8 minutes before takeoff. And given some of the passengers on this particular flight were problematic, the crew did great handling such people.

Meh, it was AirAsia. It's not about a quality.

Great flight. Achieve my objecttive of travelling with less hassle .

They didn't have a single blanket for hire for a long haul overnight flight. This wasn't good enough even for a budget airline

Kayak shares with you the best price! and in my case it was Air Asia flight. Air Asia flight was on time, the boarding was seamless with FACES technology at KLIA2 and the pilot made a great smooth landing upon arrival. Excellent trip!

I left the city late and fortunately the flight was also delayed 50mins

Air Asia’s standard has dropped tremendously post pandemic. The whole organisation feels ‘soul-less’

Boarding was delayed by a quarter hour but take off was delayed about half an hour from the scheduled time. But the longest delay was in the waiting time for delivery of the luggage after arrival at Jakarta International Airport which took an hour after passengers disembarked into the terminal.

The trip canceled and transferred me to another flight after 1 hour