BAD experience. Entertainment system was not working and most of the passengers had this issue. Staff was not helpful. Meal was yuck. Bad old flights.
BAD experience. Entertainment system was not working and most of the passengers had this issue. Staff was not helpful. Meal was yuck. Bad old flights.
Their security process is excessive. We were checked when we got off our incoming plane, at the gate and up the stairs when boarding the plane. Come on.
Everything! To start with, seats, food tray table, entertainment console all are broken! Imposing duty free baggage fees for $250 as a surprise penalty cannot be appreciated! Airlines should be responsible for transferring the checked baggages to the connecting flight. Having customer go through the transfer is painful considering the travel tiredness! No soft drinks served on flight is another crumble!
One of my worst experiences. Nothing was working in the flight. Entertainment system was broken, seat was very uncomfortable, crew did not offer water until food was provided, lights were not working, attendant call was not working. In short everything was broken and duct taped.
Broken food table, broken entertainment system, broken remote. Cracks on seat plastics here and there.
Every thing was so old…. Can’t believe they are able to charge so much for this terrible level of service will use alternate company in future for all travel needs
The food was abysmal, entertainment system didn't work. seats were broken, toilets were unclean, I am going to write an official complaint because the experience was below average.
Departure gate flipped twice within 15 minutes. Made passengers to move from one gate to other. Delayed boarding and departure. This is inconvenient for elderly wheelchair passengers and people traveling with children.
Flight got delayed by 3 hours but no compensation or anything
The flight was fine. The cancellation of my flight and the proceeding service was ABSOLLUTELY AWFUL! When my connecting flight was cancelled, there was nobody there to help reschedule a flight, get a refund, find our luggage and above everything else, they kicked us out of the airport since we didnt have a valid ticket (since it was cancelled). here i am 8,000 miles from home, after being on a flight for 15 hours and face 6 hours of delays then finally cancelled and kicked out of the airport with noway to get a refund, find my luggage, get a new flight (except just by a new ticket). And oh, this is at midnight local time. AWFUL.
Vancouver (undefined)Canada
Kathmandu (KTM)Nepal