Better food and more space in the seats. Also when doing the web check in both times I was going in to your site the minute you open it and there is not really many seats to choose only to buy!!!
Better food and more space in the seats. Also when doing the web check in both times I was going in to your site the minute you open it and there is not really many seats to choose only to buy!!!
Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.
Starting with the flight Cairo to London the plain was so poor no entertainment at all uncomfortable seats although it’s 5 hours long,then an American airline plain took me from London to Miami it was a bad experience the crew most of flight time not available and they asked us to help our selves for any snacks if we need. From Miami to London actually was perfect flight with a huge plain and perfect crew but from London to Cairo was horrible plain with stiff fixed seats not movable no entertainment or wi fi very poor Menu which is unacceptable for a business class
Crew and boarding fine. Flight delayed, then delayed again after boarding.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
Never got on this AA flight since British Airways delayed my original flight 29 hours
No food as per my diet restrictions even after advance request and delayed baggage without any notifications
It was below average experience overall. They did not have my food choice which was selected a month ago for 8+ hour flight. After landing I waited to collect my bag but my bag did not come and I wasn’t told it was delayed or lost. I had to find someone to help me to locate it and it was sent through next flight. Overall I would say at wasn’t very good experience
Innovative boarding process using face recognition was flawless. Excellent food. Great lounge!