The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
Avianca flights to Galapagos and back and well organized and on time.
No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
Awful. I checked in online and there was no option to pay for baggage, at the airport when I checked in my baggage was received and Iwas not charged. When I got to LA during the boarding process I was told I didn't pay for baggage, the crew resolved I was let in the plane. When I got to my final destination my baggage was not there. It took me two days to receive my baggage. Bad service ever!
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Avianca: you pay for a high-end flight and you fly like a low (very low) cost!
Avianca is the worst most uncomfortable airline I've ever been in, the seats are incredibly small and offer no support, the worst experience I've had traveling ever, do not bother with Avianca