No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa
No cumpli mencionado trayecto por reasignacion de Copa Pero extraviaron mis maletas por su culpa
More information is needed on travel Requirements in the check in website
i was charged $140.00usd for my backpack the only luggage i had was my backpack
Avianca flights to Galapagos and back and well organized and on time.
The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
My international flight from LAX to Argentina had one free check in bag included in the price I paid, however your crew in LAX made me pay $95 USD to carry it on! Please note I had only on small size luggage (carry on size) and one backpack. I demand my $95 USD back that you guys charged me illegally in LAX.
The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end
I paid extra for seats up front, I expected unless the beverages wold be included,
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Avianca was organized in boarding and disembarking and all announcements were made in both Spanish and English 👍🏼