The bad part was 2 hour delay and we were seating in the airplane it was getting hot and uncomfortable But after they fixed the problem everything went so smooth Crew were amazing very nice polite and caring
The bad part was 2 hour delay and we were seating in the airplane it was getting hot and uncomfortable But after they fixed the problem everything went so smooth Crew were amazing very nice polite and caring
The flight crew was outstanding. Small children running around and constantly crying was extremely annoying.
Seats were not the most comfortable and food options weren’t great but overall but everything else was excellent
Hated every minute of it. Delayed for over 10 hours only to have to cancel rental car, car insurance and hotel. Its taken me 3days to get to my final destination when it should have only taken 12-14 hours. Very unhappy with Lufthansa.
Lufthansa used to be the best not any more , food is cheap, crew needs to be on retirement )) we really like to see old type of Lufthansa back to business
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
Always a pleasure to deal with United's helpful and knowledgeable staff
Check in crew in Charlotte NC was superb. There were 6 of them plus what looked like a supervisor, helping to answer questions and keep things moving. Never saw so many check in crew. Then some of them showed up at the gate later for boarding. Great. The flight was mediocre. The seats were small with little leg room. The screens kept coming on when we were trying to sleep and wouldn’t shut off. I know we paid far less than first class but does that mean we should be shoved in there??
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.
The flight was cancelled, and no reason was given. The flight was rebooked 3 days later. Calling customer service was next to impossible. There was no option to get in a queue in the phone call. It simply said all agents are busy call back later. It is 2024 and not 1970s to have such outdated technology. Live chat was even worse as I was 753 in line and it kept getting timed out. The icing on the cake was that the working hours was something like 9:00 AM to 6:00 PM? Really for international airline when the flights usually depart early in the morning? Things only got worse in the check-in counter in Mumbai. The monitor in the check-in counter said that the flight was on time even though it was cancelled. There were 2 agents helping a 747 full of passengers. It was 5:30 AM by the time I checked into the hotel. I tried reaching Kayak (Chatdeal via email) days before the onward flight from Seattle and no one cared to respond even after reminder. I will go with Expedia in the future. In fact, for my next trip to Japan I have already used Expedia.
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