I was given a middle row seat and the plane was a small 737-800. Much too cramped for a full flight of over 5.5hours.
Cons: "The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray."
Pros: "The price was good"
Cons: "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
Pros: "The crews are very friendly nice and helpful!"
Cons: "Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?"
Pros: "Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints."
Cons: "Vegetarian meal could have been a little better"
Cons: "Company website does not work and cannont do check in ahead of time."
Pros: "Food was OK"
Cons: "Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain"
Pros: "Nothing this was the worst flight I've ever been on."
Cons: "The crew didn't have any control of the passengers and they let them do whatever they wanted."
Pros: "Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great."