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The crew and flight was fine and enjoyable…unfortunately, when I arrived to Bari and received my checked luggage(that I bought for this first trip to Europe), one of bags had a huge dent in it and the other had a completely damaged/broken wheel that made it very difficult to travel the rest of my time in Italy. Very disappointing and frustrating!

Poor service, antiquated plane with 2-3-2. B-class config upstairs. Tight and not comfortable—not what I expected for paying B-class! AND my bag didn’t make the transfer, bag will be delivered the day after it lands!

I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.

Flight was excellent, staff was great. My first time in first class and it was very relaxing and comfortable.

The space is tight. Either you sit straight up the whole time, but the minute you relax, your knees hit the back of the seat in front of you. My seat would not recline so I was quite uncomfortable. Didn’t use my tray table bc it was stained and sticky and nasty. I was also seating in one of the last rows and one crew member and people going to the bathroom kept hitting my elbow resting on the armrest.

Boarding market okay just because of the delay we had, but not related to the crew in any way…

They are disorganized….show your flight info half an hour before take off, so you are running all over the place. Customer personnel are not helpful, and act like you are bothering them when you asked for assistance - very rude!!! My very first and last time flying with British airways… good thing we have other options.

charging port did not work, no entertainment system. Other than that the flight was good and safe.

There was no entertainment offered or expected, so please disregard my readings of that component. The flight was fantastic. Efficient boarding, takeoff, and even early arrival!

2 hour delay with very little information given. Horrible service by BA employees at Heathrow after we missed our connecting flight. Extremely disappointing experience!