Went to website to add another day to rental, accidently canceled. Called the phone number and explained that I fat-fingered the buttons, I did not want to cancel but add another day. The associate was very unhelpful and still penalized us with a cancellation fee that was a few dollars less than the rental was. I will never use Hertz again and will tell everyone to go to Enterprise instead.Reviewed 15 May 2024
review from
4.0
Office seemed disorganized and unprofessional. There were two other customers ahead of me and I waited nearly 20 minutes to be waited on while the agents chatted with customers. Drop off was very smooth, but pick up was agonizingly tedious.. Also, I was not aware of that. I had to go offsite out of the airport to pick up the car. I had been a Budget customer previously, and intend to go back to Budget next time.Reviewed 12 May 2024
review from
10.0
When I drove off the lot a warning message appeared. Went back and the service representative took the time and effort to ensure it was an adjustment from the last driver and everything was good. A thousand miles later things were still good. Thank you to that gentleman at Hertz (off Woodman road in north Colorado Springs).Reviewed 14 Dec 2023
review from
2.0
They didn’t have my reservation and charged me full rack ratesReviewed 31 Oct 2022
review from
10.0
Very friendly and competent staff. The car was pretty old. Kind of hard to drive on Colorado streets sometimes.Reviewed 28 Oct 2022
review from
10.0
The woman at the desk was very helpful, professional and provided excellent customer service.Reviewed 10 Jan 2022
review from
10.0
great job and very nice car! Thanks!Reviewed 22 Dec 2021
review from
10.0
Hertz was the only company in town that had minivans available, so I didn't have a choice on where to go to rent. In the past, I have rented a car for a full week and only paid at the most $600 for unlimited miles. This rental was 4 days, and it cost me $1200, so the value for the experience was definitely not seen. Unfortunately, I had to have this size vehicle, and no other options in town were available. That being said, the entire experience of pickup and drop-off was excellent. In and out rather quickly, and back on the road. The vehicle we received was amazingly comfortable with just enough bells and whistles to make the trip quite pleasant. One thing I love about renting is I get to preview a much newer car without buying and see if I might be interested in purchasing one a little bit later in the future. I definitely loved this vehicle and was sad to have to return it. The only other inconvenience was the location for drop-off, as there was nothing within 50 miles of my home, so I had to drive 80 miles one-way in order to return the vehicle. It would be nice if there had been other options. I definitely felt quite limited and restricted with this rental, and I don't like not having choices to get the most out of my monetary investment.Reviewed 18 Nov 2021
review from
8.0
Pros:Pickup was a good experience. The two employees at the Hertz location were very professionalCons:I was charged for an additional day. I contacted Hertz at their main number and the agent was friendly and assigned a case number. I have not heard from anyone yet. I called the rental location for help twice. I was told they were too busy to help me out. They never called me back as they promised. Very disappointed with their response.Reviewed 30 Mar 2021
review from
2.0
Pros:Not at allCons:When I went to go pick up the car, the advisor indicated no cars were available, and there were 15 in the parking lot...all reserved I assumed. I then had to go the airport, and none were available there. Luckily I was able to get a car from National at the airport. I wasted an hour, lost a hundred dollars on the deal, and won't deal with Hertz again. I just wonder if they are the ones always touted but if they don't want to rent because it's a one way or something else, they should have been polite and declined altogether. You can't tell me in this world, that if your terminal is done, that you can't check reservations by calling another Hertz location. I say Nonsense.Reviewed 30 Mar 2021
review from
10.0
Pros:Close proximity to my location. Nice staffReviewed 5 Mar 2021
review from
10.0
Pros:Pick up and drop off were really quick and easy. Also, very affordable rates.Cons:The car I used was very uncomfortable but that isn't hertz's fault. I'll know now not to get that vehicle again.Reviewed 26 Feb 2021